Previously-registered phone no longer picked up by Suresignal

[acklamjc]

Hi,

My Suresignal version 1 no longer picks up one of 4 phones registered with it following a power outage due to the storms. I have done the following :

Factory reset on the suresignal and re-sync (no change)

Router reset as the suresignal sits in a dmz with a dedicated IP address (no change)

De-register the phone concerned and left for an hour to sync, then re-register it and sync (no change)

Remove SIM card and put into another vodafone handset (does not recognise that handset either)

What else can I try? I'm beginning to think it's co-incidental and may be a SIM fault....

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[acklamjc]

Speed test : 14.24MBit/s down, 0.97 up

Ping 28ms Jitter 1ms

external IP 86.136.98.230

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2     8 ms     8 ms     8 ms  213.120.155.234
  3     8 ms     8 ms    12 ms  213.120.155.174
  4     9 ms     9 ms     9 ms  213.120.161.18
  5    10 ms    10 ms    10 ms  213.120.182.71
  6    10 ms     9 ms    10 ms  31.55.164.109
  7    10 ms     9 ms    10 ms  acc2-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159.
248.210]
  8    20 ms    17 ms    13 ms  core2-te0-15-0-15.ealing.ukcore.bt.net [109.159.
248.162]
  9    13 ms    14 ms    14 ms  peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
 10    18 ms    19 ms    15 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    16 ms    15 ms    15 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Suresignal serial number is 21224487146

The troubleshooting guide did not yield an answer - as mentioned earlier, the fault is with one handset which is registered with suresignal but not being recognised by it. That number has been deregistered a couple of times and reregistered to see if that makes a difference (it didn't) and the suresignal reset to factory defaults (that didn't make any difference either. The other three numbers registered on the suresignal continue to work perfectly.

Jeremy

[Retired-Ian_]

Hi Jeremy,

Are you able to try the SIM in another phone?

We'll be happy to change the SIM. The quickest way to get one is to go into a Vodafone store and they can register it there and then for you.

We do have to advise up to 24 hours for anything going through at network level.

Thanks

Ian