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Solution

Problem with Sure Signal V3 - Flashing Red Light, two solid Orange lights

PaulRo
3: Seeker
3: Seeker

Hi - 

Please can you help me. My SS3 has a flashing red light and 2 solid orange lights. We have had the SS for a number of months with no issues until now

 

Having followed the troubleshooting page  the results are as follows:

 

Speed Test:
Download 24.3Mb/s
Upload 6.74Mb/s
Ping 28ms

 

Ping Test:
Ping 64ms
Jitter 6ms

External IP Address:
86.181.155.22

Sure Signal Ser No:
42144738798

 

Traceroute

Pauls-MBP:~ paulrobinson$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 4.833 ms 1.738 ms 2.516 ms
2 * * *
3 * * *
4 31.55.185.184 (31.55.185.184) 29.746 ms 13.471 ms 13.141 ms
5 195.99.127.136 (195.99.127.136) 12.556 ms
195.99.127.132 (195.99.127.132) 12.916 ms
195.99.127.134 (195.99.127.134) 13.119 ms
6 195.99.127.19 (195.99.127.19) 13.606 ms 13.182 ms
195.99.127.8 (195.99.127.8) 13.416 ms
7 195.99.127.19 (195.99.127.19) 13.181 ms 15.525 ms 13.865 ms
8 lndgw2.arcor-ip.net (195.66.224.124) 17.269 ms 16.356 ms 16.358 ms
9 85.205.0.86 (85.205.0.86) 17.884 ms * *
10 * * *
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Please let me know if you require any further information.

Grateful for a swift resolution

 

Kind regards

Paul

4 REPLIES 4

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

@PaulRo Welcome to the eForum.

 

Please try the Sure Signal on a different internet connection, for example a friend or family members.

 

If after an hour, it’s still unable to register please let us know.

unfortunately we do not have anybody close enough for this to a feasible option.

 

Are there any alternatives?

 

Thanks

Sukhi
Moderator (Retired)
Moderator (Retired)

@PaulRo

 

We do ideally need you to test it in a different location, as this will determine if the issue lies with the Sure Signal or your internet connection.

 

Sometimes changing the Ethernet cable can help, please try this.

The problem has resolved itself and the Sure Signal is now working......

Thanks

Paul