Hi there, a recent power cut meant that my BT infinity Hub 5 went off and since coming back on the Sure Signal has been unable to connect. I've had a series of resets done by your colleagues but nothing seams to work.
The only lights on are the red power light which flashes constantly and the phone which is solid orange. Nothing else.
Any suggestions?? Readings are as follows:
Ping: 19ms
Download 73.84
Upload: 17.05
IP: 31.48.187.40
Serial number: 40131985422
AndyKay$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 2.365 ms 1.549 ms 1.518 ms
2 172.16.15.5 (172.16.15.5) 5.006 ms 4.249 ms 5.999 ms
3 * * *
4 213.120.158.157 (213.120.158.157) 5.759 ms 5.464 ms 4.682 ms
5 212.140.235.138 (212.140.235.138) 11.340 ms 15.051 ms 10.786 ms
6 213.120.180.169 (213.120.180.169) 10.107 ms 10.178 ms 10.037 ms
7 217.41.169.109 (217.41.169.109) 10.207 ms 10.503 ms 10.107 ms
8 acc2-xe-5-2-2.sf.21cn-ipp.bt.net (109.159.251.247) 9.731 ms
acc2-xe-11-2-0.sf.21cn-ipp.bt.net (109.159.251.199) 11.193 ms
acc2-xe-5-0-2.sf.21cn-ipp.bt.net (109.159.251.239) 9.998 ms
9 core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141) 17.806 ms
core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35) 21.326 ms
core2-te-0-5-0-7.ilford.ukcore.bt.net (109.159.251.23) 16.222 ms
10 peer2-xe4-0-1.telehouse.ukcore.bt.net (109.159.252.39) 19.082 ms 18.627 ms
109.159.252.63 (109.159.252.63) 16.645 ms
11 t2c3-xe-0-2-0-0.uk-lon1.eu.bt.net (166.49.211.170) 18.698 ms
t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net (166.49.211.190) 20.579 ms
t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net (166.49.211.186) 20.738 ms
12 166-49-211-254.eu.bt.net (166.49.211.254) 18.362 ms 18.602 ms 18.016 ms
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andykays-air:~ AndyKay$
.png "Moderator (Retired)"){kind=icon}
