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Solution

Problems getting the Sure Signal working

danielworf
3: Seeker
3: Seeker

Hi

 

We haven't been able to get our sure signal working at all.

 

Speed Test:

Download 20.13 Mb/s

Upload 1.11 Mb/s

Ping 73ms

 

Ping Test:

Ping 1ms

Jitter ?

 

External IP Address:

81.174.142.166

 

Sure Signal Ser No:

42144403302

 

Traceroute Results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  10.0.0.3

  2    21 ms    20 ms    20 ms  host81-148-160-1.in-addr.btopenworld.com [81.148

.160.1]

  3    21 ms    20 ms    22 ms  213.120.182.141

  4    22 ms    21 ms    22 ms  213.120.161.82

  5    21 ms    21 ms    22 ms  31.55.164.53

  6    21 ms    21 ms    22 ms  31.55.164.107

  7    25 ms    25 ms    25 ms  acc1-10gige-0-5-0-7.bm.21cn-ipp.bt.net [109.159.

248.102]

  8    27 ms    25 ms    27 ms  core2-te0-4-0-4.ealing.ukcore.bt.net [109.159.24

8.134]

  9    40 ms    26 ms    26 ms  core2-pos9-2.bletchley.ukcore.bt.net [194.72.31.

157]

10    27 ms    29 ms    30 ms  lndgw2.arcor-ip.net [195.66.224.124]

11    27 ms    27 ms    27 ms  85.205.0.93

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

 

We have a Vigor 3200 firewall router, with 4 WAN Vigor 120 modems running off it.  So we aren't able to plug the Sure Signal directly into the router.  We hvae addred a DHCP reservation using the mac address.  Then on the firewall, we have added the IP address to the load balancing so that we can determine which WAN we want it to use.  Then under NAT, we have opened up the ports that we were asked to, against the IP address and WAN mentioned above.

3 REPLIES 3

danielworf
3: Seeker
3: Seeker

Just 1 other thing.  I took it home last night to test it and it worked first time, so I have established there is nothing wrong with the Sure Signal itself.

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @danielworf

 

I’ve replied to your other post.

 

Thanks,

 

Jenny