Problems with Sure Signal 3

[jabra]

Vodafone Sure Signal wont work with BT HOME HUB 4 OR 5 if you have one of these don't waste your money. Spoke to Vodafone sure signal Tech team who said they know there is a problem with compatibility but don't know how to sort it out! Just tell you to speak to BT but when you do they want MINIUMUM of £30 to do it. DONT WASTE YOUR MONEY!

[BandOfBrothers]

Hi


Welcome to the eForum

Thank you for sharing your experiences.


That's seems a shame if that's the case as I'm sure many use Bt and that model of Hub who would benefit from one of those Sure Signal Devices.

For those affected I hope the pending Calling over Wifi will be another avenue.

Vodafone Link http://www.vodafone.co.uk/explore/network/network-improvements/wi-fi-calling/index.htm

[Retired-Laura]

@jabra

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.