Problems with Sure Signal 3

[HeatherStanley]

Our Sure Signal 3 was working but getting very hot so we unplugged it when we went away for the weekend.  Upon switching it back on, we now have a flashing red light and one solid orange light (the end one).  The two middle icons are not lit up at all.  We have tried resetting it but still get the same light settings.

Other community threads have been of no help.

[Gemma]

@HeatherStanley - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.