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Rank 1: Guest
SDouthwaite
Posts: 1
Registered: ‎22-05-2012

Re Register Sure Signal

Hi,

 

I have a sure signal box registered on my account, up until recently the box was at my parents house (although it was registered on my account). Since they no longer have any use for it I have moved the box to my house. I have deregistered it online on my account so that it no longer appears but have been unable to reregister under my the new address. 

 

When I try to reregister I receive the following message "Sorry the serial number you are trying to register is already registered. Please recheck your serial number and try again"Please could you check for me that the box has been deregistered correctly, the serial number is  21227844269.

 

Kind Regards

 

Stuart Douthwaite   

Message 1 of 7 (7,113 Views)
Rank 45: Oracle IV
Nabs
Posts: 8,846
Registered: ‎06-05-2009

Re: Re Register Sure Signal

Hi Stuart,

 

Sit tight one of the Tech Team can check the status of your Sure Signal unit and if required manually deregister it so it will allow you to re-register.

They usually respond within 24 hours however they work on first come first serve so may be a little longer.



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Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Re Register Sure Signal

Hello SDouthwaite,

 

Thanks for your post.

 

There is no need for you to de-register the unit. All you have to do is got to My Account > My Sure Signal > Manage my Sure Signal > Change Location and you're good to go.

 

To answer your query; it doesn’t look like it de-registered correctly as it's still showing as registered. A location change has been detected though so you should be good to go.

 

Cheers,

 

Lee

Message 3 of 7 (6,855 Views)
Rank 1: Guest
simoncolley
Posts: 8
Registered: ‎16-03-2013

Re: Re Register Sure Signal

Hi,

 

I have a similar issue, i need to register a sure signal to my account.  The person i have had it off couldn't un-register it because they left Vodafone to another network and their Vdafone account has been deacivated.

The sure signal serial number is 21196753764

 

Cheers,

Simon

Message 4 of 7 (2,943 Views)
Moderator (Retired)
Andy
Posts: 7,505
Registered: ‎03-05-2012

Re: Re Register Sure Signal

Hi Simon,

 

For security reasons, the previous owner will need to contact us and have the Sure Signal de-registered.

 

Even if their account is now closed, we should still be able to find it.

 

If you can ask them to post here, we’ll be able to get in touch with them.

 

Thanks

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


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Message 5 of 7 (2,842 Views)
Rank 1: Guest
Paulospug
Posts: 1
Registered: ‎08-09-2013

Re: Re Register Sure Signal

Hi Andrew.
My name is Paul Roberts and its Simon in the previous reply who has bought my old sure signal from me as I have gone to another network.
I tried to deactivate it through the account online but my account is no longer in existence.
Can you please help with de-registering the sure signal so that Simon can use it at his end?
Look forward to your speedy response.
Regards, Paul Roberts.
Message 6 of 7 (2,825 Views)
Moderator (Retired)
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Re Register Sure Signal

Hi Paulospug,

 

We'll be happy to help get tis sorted for you so he can take ownership of the Sure Signal.

 

Click here to get us your details and we'll get onto it. Just use the old details of the closed account when prompted.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 7 of 7 (2,765 Views)