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19-02-2015 07:22 PM
Vodafone have unregistered my Sure Signal due to "inactivity" but this was due to the system switchover that went less-then-smoothly for them and their customers. How do I get it re-registered? The website won't let me do it - it unhelpfully tells me there's a problem that they're working hard to fix the issue. It's been like this for a month now. Any help gratefully received (provided the advice isn't "call 191").
20-02-2015 07:10 PM
Hi there, I sympathise greatly having spent several hours trying to reregister my sure signal on line and then with two phone calls to vodaphone!!
Vodaphone say because I have not used nuy sure signal for a long time it cannot now be reactivated and I will have to buy another (they cost £100!). I really don't believe this to be the case and if it is it is truly outrageous as my existing sure signal is good to go bar the registration (as I am sure yours is) furthermore I am not wanting to buy another at that price considering mine only cost £20!! I asked whether it was possible to deregister and reregister as a solution and was given an emphatic no! Again I can't believe that this is so!!
If you find any solution to this infuriating problem please let me know.
Many thanks
PK
21-02-2015 12:58 PM
Thanks for the info. I hope it doesn't come to that.
The frustrating part is that my use of my Sure Signal hadn't changed - there's no signal where I live - but (I think) becuase my number was migrated to their new system, my use of the Sure Signal wasn't being recorded and so appeared to be unused.
21-02-2015 03:07 PM
21-02-2015 07:52 PM
Hi again, That is doubly annoying. My story is similar. I bought the sure signal from vodaphone as signal is low where I live and was told my old phone supported 3G. It seems it didn't as the sure signal never worked. Now I have a smartphone and want it to work they appear to be penalising me for not having used it despite it being a vodaphone shop that gave me the wrong info!!!! Good huh!!