Re-registered Sure Signal but other phones won't connect

[kjharve]

Hi,

On Friday I re-registered my Sure Signal box as I upgraded to an iPhone 5 with a new nano SIM. Since then my new phone has worked fine with the Sure Signal box. However, my wife's iPhone 4 and my iPad won't pick up any signal from it, whereas they were previously working fine.

I've tried everything I can think of to get them working again but to no avail.

Can someone advise?

Thanks

[Sukhi]

Hi kjharve

Thanks for your post.

Can you try the steps in our Sure Signal troubleshooting here?

Thanks

Sukhi

[kjharve]

Hi - I'm not sure what instructions you want me to follow. Your link points to a post from someone else with a similar problem.

I have already; reset the Sure Signal box, reset my router, rebooted phones and other devices, re-registered the Sure Signal, removed and re-added all users.

Do you have any other ideas?