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Re sync required

nickwhite
2: Seeker
2: Seeker

Can tech support re sync my Sure Signal 1 please. I recently changed to BT Infinity, but am using a Netgear N600 router. Only two lights showing.

 

VSS no. 21197066802

 

Thanks.

2 REPLIES 2

flarkey1
2: Seeker
2: Seeker

Can you do mine too?  my serial number is 21230728608.

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi Guys

 

I've re synced both your Sure Signal you will just need to factory reset to complete the process.

 

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

 

Thanks

 

Sukhi