Red Light on VSS2

[KyleMalcomson]

Serial No. 40123563807

Has been working fine over a year but now no white lights. They flashing during reset. Plusnet fibre optic running fine.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[KyleMalcomson]

Hi I had left this alone as it seemed to have settled down but it has stopped working roughly a week now.

http://www.speedtest.net/my-result/3882598167

http://www.pingtest.net/result/109867808.png

146.200.163.102

I done a reset about 10:10 today.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 21 ms 20 ms 20 ms lo0.10.central10.ptn-bng01.plus.net [195.166.128
.228]
3 21 ms 21 ms 20 ms irb.10.PTW-CR01.plus.net [84.93.249.1]
4 46 ms 24 ms 57 ms ldngw1.arcor-ip.net [195.66.224.209]
5 22 ms 21 ms 21 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Home>

[Ben_H]

Hi @KyleMalcomson ,

Thanks for coming back with your results.

Your IP address isn't recognised. Please confirm it's definitely 146.200.163.102.

If so, I'll raise a whitelist request with our technicians for you. 

Many thanks,

Ben