Red light only on Sure Signal

[nielo]

In the past, I have followed the excellent forum resources online and managed to find ways and means of getting our Sure Signal 3 up and working again after it has thrwn one of its tempremental fits! This time, however, I am completely stumped.

The nub of it is that I have a solid red light and no other.

Pertinent details are as follows:

Serial number: <contact me by email to receive this, I am not divulding it in a public forum>

Registered on: 14/08/2013

www.speedtest.net results:

DOWNLOAD 0.91Mb/s

UPLOAD 0.36Mb/s

CARRIER 3/5 Stars BT

SERVER LONDON

Ping:

Packet loss: 0%

Ping: 34ms

Jitter: 5ms

Your grade: A

IP:

IP address: 86.154.209.24

IPV6 Address: ::ffff:569a:d118

Traceroute:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1  General failure.

Trace complete.

Thanks in advance for any assistance you can offer

Regards

'Nielo

[ajrwood]

This is the same problem that I have.  Nothing works and the Forum has been no use at all.  I can only think that Vodafone has switched the service off for some reason.

[nielo]

Well, it's more than slightly frustrating, isn't it?! Not to mention being a waste of one's money.

The big news here is that the first of my other lights has only now just started blinking.... It will probably soon stop again!

'Nielo

[nielo]

I've now tried another Traceroute, this time using a Linux PC, which gives the following result:

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 192.168.1.254 (192.168.1.254) 23.807 ms 23.810 ms 23.797 ms
2 217.47.108.58 (217.47.108.58) 33.261 ms 35.108 ms 36.900 ms
3 217.47.109.161 (217.47.109.161) 38.443 ms 40.798 ms 52.627 ms
4 213.1.69.22 (213.1.69.22) 52.626 ms 52.617 ms 52.612 ms
5 31.55.165.221 (31.55.165.221) 52.621 ms 52.611 ms 54.339 ms
6 31.55.165.109 (31.55.165.109) 56.546 ms 21.528 ms 23.195 ms
7 acc2-xe-4-0-2.mr.21cn-ipp.bt.net (109.159.250.236) 46.685 ms acc2-xe-4-2-3.mr.21cn-ipp.bt.net (109.159.250.246) 31.573 ms acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net (109.159.250.210) 33.246 ms
8 core1-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.133) 55.479 ms core1-te0-3-0-13.ilford.ukcore.bt.net (109.159.250.152) 55.506 ms core2-te0-0-0-17.ealing.ukcore.bt.net (109.159.250.158) 55.478 ms
9 peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120) 55.458 ms 55.451 ms 55.440 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 56.497 ms 60.707 ms 59.678 ms
11 85.205.116.10 (85.205.116.10) 62.447 ms 64.040 ms 35.082 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

A Whois enquire reveals 85.205.116.10 belings to Vodafone:

• whois 85.205.116.10
• % This is the RIPE Database query service.
• % The objects are in RPSL format.
• %
• % The RIPE Database is subject to Terms and Conditions.
• % See http://www.ripe.net/db/support/db-terms-conditions.pdf
• % Note: this output has been filtered.
• % To receive output for a database update, use the "-B" flag.
• % Information related to '85.205.0.0 - 85.205.255.255'
• inetnum: 85.205.0.0 - 85.205.255.255
• netname: DE-VODAFONE-20050113
• descr: Vodafone Group Services GmbH
• country: DE
• country: IE
• country: GB
• org: ORG-VDG2-RIPE
• admin-c: OPG2-RIPE
• tech-c: OPG2-RIPE
• status: ALLOCATED PA
• mnt-by: RIPE-NCC-HM-MNT
• mnt-lower: MNT-ON
• mnt-routes: MNT-ON
• source: RIPE # Filtered

[Ben_H]

Hi folks,

'Nielo - As your traceroute didn't connect the first time and was very slow in the first three lines of the readout on the second attempt, I'd query this with your ISP. Your IP address is fine otherwise although I'm unable to give you a status on your serial number as it's not been provided. Can you post back once you've spoken to your provider about the traceroute?

ajrwood - Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Cheers, Ben

[ajrwood]

I have already been through the troubleshooting procedure, apoart from setting static IP addresses which I am reluctant to do.  The Sure Signal was working fine previously with dynamic IP addressing anyway.  At the moment it is still sitting there, connected direct to my router by high-quality ethernet cable, red light on, and on the back the led connection lights are on.  But resetting it etc has no effect at all.  

If I haven't resolved this today it is going to gho back to the nearest Vidafone shop for a full refund.  On the Forum, I have supplied all the details I have been asked for but received no help at all.

It is great to get some response this time, I am hoping you can follow up at last and actually help me get this working.  

The Sure Signal is a replacement one (v2) after I took the previous one in for repair when it styopped working - same issue.

As the connections all seem OK, and it is a brand new unit, I can only assume that Vodafone has somehow switched it off at your end.

[nielo]

Similar to arjwood, my SureSignal too HAD been working OK for many months. I actually bought it as a present for my wife as her employer had changed her work mobile to Vodafone, which we can't get at home. That meant I too had to purchase a Vodafone account in order to maintain the SureSignal. Now my wife can't work from home again and I am out of pocket two ways.

I've been all the way through the "troubleshooting" threads and tried everything in order to attempt getting my SureSignal back up and running again.

Another traceroute today reveals:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 21 ms 21 ms 21 ms 217.47.108.58
3 21 ms 20 ms 20 ms 217.47.108.145
4 36 ms 33 ms 22 ms 213.1.69.194
5 22 ms 22 ms 21 ms 31.55.165.103
6 22 ms 21 ms 21 ms 31.55.165.227
7 21 ms 22 ms 21 ms 31.55.165.109
8 21 ms 20 ms 20 ms acc2-xe-3-3-0.mr.21cn-ipp.bt.net [109.159.250.234]
9 28 ms 30 ms 31 ms core2-te0-0-0-16.ealing.ukcore.bt.net [109.159.250.156]
10 29 ms 27 ms 28 ms peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.254.209]
11 35 ms 34 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
12 30 ms 29 ms 39 ms 85.205.116.2
13 * * * Request timed out.
14 * * * Request timed out.

The serial number of my SureSignal (which I might as well divulge as, at this rate, it will soone be that of a paperweight) is 40131571230.

Yes, the speed of our broadband connection from BT has dropped recently - but the Sure Signal was still working until late last week. I've spent the best part of five days reading the "Troubleshooting" threads and trying to get it back up again.

Help!

[Ben_H]

Hi folks,

ajrwood - My apologies I didn't realise this was a duplicate post. Looking at your details here I can see that Andy in my team asked for you to try some more steps. To keep things manageable, I'd request that you keep your query in the aforementioned thread as spreading it over multiple posts can cause issues.

neilo - Thanks for the extra details. The traceroute is performing much quicker today. Looking at your serial number I can see we need to perform a synchronisation. To complete the actions I've done this end, can you reset your unit for me then give it 1-2 hours to come back online?

Cheers, Ben

[nielo]

Thank you Ben. Which type of reset do you mean? 5 sec., 20 sec., or factory restore?

[Retired-James]

Hi nielo,

To reset your Sure Signal:

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

For version 3:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

James