Registered on Sure Signal, but can't add users

[katbark]

I am the registered owner of the Sure Signal, but on the web page it only gives me the 'remove me' option. I want to check that my number is on and add my husband's new number. Can you help, please?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Ben_H]

Hi katbark,

Have you managed to add any numbers since posting? We are aware that some customers are struggling with online services. We'll post updates here as soon as we know more details.

Many thanks, Ben