Registering Sure Signal

[rothie]

Hi

I have just got a second hand sure signal and every time I try to register it I get the message - sprry there seems to be a problem, we're working hard to fix the issue, so please try later. 500, 1013.

This has been coming up for 2 days 

Thanks

[BandOfBrothers]

Hi @rothie

The original owner has to definitely de register from the Sure Signal before you can register to it.

Can you check with the original owner.   

Help link. 

How-do-I-change-the-owner-of-a-Sure-Signal.

If the original owner no longer has a Vodafone account then they'll need to contact Customer support to ask them to de register it for them. 

[rothie]

Hi 

Thanks for that have contacted previous owner, waiting for reply, just wasn't sure about the error message.

Thanks again

[BandOfBrothers]

Hello @rothie

You're very welcome. 

Hope all goes well.