Vodafone Sure Signal

[Smiddy]

Hi, I got a replacement SureSignal from you back in January I also purchased a new router and it has been working well until last week I got up in the morning to find just a solid power light did all the tests and rebooted the router and reset the SureSignal but it was just the same power and phone lights flash for about 10 minutes then it goes back to solid power light I took it out to my daughters house where it had worked fine before (Same Router) but I got exactly the same result there which leads me to think the SureSignal has gone faulty?

[Lee]

Hi Smiddy,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Lee

[Smiddy]

Hi Lee, Thanks for your quick response I have done all the tests a few days ago and the traceroute looks fine to me as well but it is still the same, system and phone lights flash for about 10 minutes then back to the solid power light the suresignal has been on non stop for 4 days now and still nothing I will post the traceroute anyway for you to look at.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Bob Smith>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    45 ms    49 ms    44 ms  hg7304-gi0-0.mer.lon.as34811.net [84.45.61.238]

  3   108 ms    57 ms    44 ms  hg7304-gi0-1.mer.lon.as34811.net [84.45.61.237]

  4    45 ms    45 ms    45 ms  pocahontas-ginola.c4l.co.uk [84.45.110.53]
  5    45 ms    45 ms    44 ms  ginola-swanzo.c4l.co.uk [84.45.110.50]
  6    44 ms    44 ms    45 ms  swanzo-wolverine.c4l.co.uk [84.45.90.194]
  7    46 ms    47 ms    49 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  8    47 ms    47 ms    47 ms  85.205.116.6
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Bob Smith>

[Lee]

Hi Smiddy,

Thanks for coming back to me. Everything checks out as far as I can tell.

Could you let me know the VSS serial number please?

Cheers,

Lee

[Smiddy]

serial# is 40114644012

[James]

Hi Smiddy,

Thanks for the serial number.

From what I can see the registration look fine however I have re-synced the Sure Signal for you.

If this still doesn’t work please can you let me know;

Your external IP address,

The results of your speed test,

The results of your ping tests,

James

[Smiddy]

Hi James,  I reset the SureSignal and left it on for the past few days but it is still the same system and phone lights flash for about ten minutes then back to the solid power light, I took the SureSignal out to my daughter's house (worked there before) this morning and tried it there but the problem was just the same I also tried it in one my neighbours house and it was exactly the same there as well.

[Smiddy]

Sorry I forgot to leave the test results.

 IP address 85.92.173.87

Speed test =  Download 6.26Mbps upload 0.82Mbps

Ping test = Line quality B, Ping 49Ms, jitter 6Ms, Packet loss 0%

[Dave]

Hi Smiddy,

I'm going to pop you a PM so we can have a closer look.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave