Replacement Suresignal not connecting (so much for plug and play?????)

[nicksleeman]

following ports open 8,50,123,500,4500,1723

sure signal registered

Solid Power light flashing internet light for 36 hours

Ping 16ms

Download 73.83Mbps

upload 18.64Mbps

My IP Address 84.92.103.119

Serial number 42164449284

The results of  traceroute

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    14 ms    14 ms    14 ms  lo0.central10.pcn-bng01.plus.net [195.166.130.248]
  4    14 ms    14 ms    14 ms  411.be5.pcn-ir02.plus.net [84.93.253.71]
  5    15 ms    15 ms    15 ms  195.99.125.144
  6    15 ms    15 ms    15 ms  195.99.127.87
  7    14 ms    14 ms    14 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
  8    15 ms    15 ms    15 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[tinycat]

And so is mine!!!  I thought it was something BT did but obviously Voda are  responding at last.

[shoddybusiness]

Not to me, they're not.

[Carly]

@nicksleeman@tinycat 

I'm pleased to hear your Sure Signals are working, the issue has now been resolved at our end. Apologies for the inconvenience caused.

@shoddybusiness

I've replied to you today on a different thread, let us know if yours is working.

[gsmsecure]

Nick

Pleasr see the link advised earlier at

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

You are entitled to a refund of the cost of replacement of your dead unit. Please report the failure to the BBC Watchdog programme using details below and contact Vodafone to demand a refund.

There are known issues with this device whether exploded or just died and regardless of warranty you are due a free replacement.

[gsmsecure]

TinyCat

The same goes for you if your original unit blew up or quietly dead on you.

Report to the BBC Watchdog programme and claim your refund if this is the case.