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Solution

Resync Sure Signal

Mupps
4: Newbie

Hi, what do I have to do to get my Sure Signal resynced?

1 ACCEPTED SOLUTION

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Mupps, 

 

I can see your Sure Signal hasn't updated since the 11th May so I have performed a resync. 

 

To complete the process you will need to reset your Sure Signal. Details of how to do this can be found here.

 

Thanks, 

 

Kay

View solution in original position

6 REPLIES 6

Nabs
17: Community Champion
17: Community Champion

Hi Mupps,

 

First thing would be to post your SS serial number. This will allow the team to view the status of the device and arrange a re-sync if required.

 

Nabs

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi Mupps,

 

Is there any reason you're asking? Remember, if you're having any issues then this guide will help troubleshoot for you.

 

It also has instructions and templates to let you know what we need should we have to help get rid of any peaky gremlins for you. :Winking_smiley:

 

Cheers, Ben

Ping Test

Ping: 36ms

Jitter: 2ms

 

Speed Test

Ping: 41ms

Download Speed: 5.34 Mbps

Upload Speed: 0.34 Mbps

 

IP Address:  86.158.212.218

 

FSN: 40130430685

 

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 25 ms 25 ms 25 ms 217.47.13.186
3 25 ms 25 ms 25 ms 217.47.212.193
4 29 ms 30 ms 30 ms 213.1.69.30
5 29 ms 30 ms 29 ms 31.55.164.103
6 29 ms 29 ms 28 ms 31.55.164.217
7 29 ms 29 ms 29 ms 31.55.164.109
8 29 ms 29 ms 29 ms acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.
248.194]
9 39 ms 40 ms 39 ms core1-te0-13-0-17.ilford.ukcore.bt.net [109.159.
248.172]
10 33 ms 33 ms 89 ms peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2
54.120]
11 37 ms 35 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
12 34 ms 34 ms 35 ms 85.205.116.2
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22

 

 

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Mupps, 

 

I can see your Sure Signal hasn't updated since the 11th May so I have performed a resync. 

 

To complete the process you will need to reset your Sure Signal. Details of how to do this can be found here.

 

Thanks, 

 

Kay

Following the resync, it wasn't necessary to follow the reset instructions - the Sure Signal had reset itslef and I now have a 100% singal strength on my phone.

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Mupps, 

 

Thanks for letting us know it's back up and running.:smileyhappy:

 

Kay