Resync

[neilboyfield]

Hi tech team

Could you resync Sure Signal serial number 40131564300 for me please?

Many thanks

Neil

[Retired-Simon]

Hi neilboyfield

I’ve performed a resync for you now. You’ll need to do a factory reset on your Sure Signal as follows:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Let us know how you get on.

Thanks

Simon

[neilboyfield · Accepted solution]

Thanks Simon, working fine again now.

Neil