Resync

[Pallance]

Good morning, having read all the articles, i have arrived at the fact I need a resync for VSS unit 40112898172 please.

[Willjorr]

Hi, thanks for your help.

I've tried a reset again and it's still not connecting so better try a resync and see if that fixes it! 

Many thanks,

Will. 

[economix]

I think I need another resync please - I've tried deregistering and re-registering but no joy even though it shows up as Active. I've tried resetting and all the other troubleshooting steps - tracer looks fine. Serial number is 40113600429. Thanks.

[Retired-Dave]

Hi willjorr and economix,

I've done a resync on both of your Sure Signal boxes on the system.

Can you try another factory reset for me to make sure this takes and let us know if this helps?

Dave

If I've helped at all today, why not leave me a little feedback?

[MosherManPhil]

Hi Dave/James

I have the same problem with my new iphone5 nano sim

can you resync my sure signal Serial Number 21196763854

thanks

[Retired-Dave]

Hi MosherManPhil,

I've done the resync for you. Can you carry out a factorty reset of the Sure Signal for me?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

[economix]

Hi Dave thanks for resyncing. I have factory reset but no joy - one solid red light, lots of network activity.. Sorry for the late reply - I am only occasionally at this location but cannot use my phone here at all because the SureSignal is so unreliable. Any other ideas?

[B_e_n]

Good morning,

I have two VSS's - (40121018069 and 40111035982) which haven't connected for a few days now. I think it could be due to the traceroute below, but could they be resynced to see if that does the trick? Any other advice gratefully received. I  know there are some Virgin Media issues but I don't have the superhub so I don' think its that.

Many thanks

1 192.168.0.1(192.168.0.1) 0.631 ms 0.372 ms 0.369 ms
2 10.240.96.1 (10.240.96.1) 10.123 ms 7.465 ms 6.280 ms
3 bmly-core-2a-ae4-2437.network.virginmedia.net (81.100.1.17) 8.143 ms 7.922 ms 7.737 ms
4 popl-bb-1c-ae3-0.network.virginmedia.net (213.105.159.225) 8.486 ms 7.928 ms 7.850 ms
5 popl-bb-1a-ae7-0.network.virginmedia.net (213.105.159.185) 8.079 ms 7.825 ms 7.762 ms
6 nrth-bb-1b-as3-0.network.virginmedia.net (213.105.172.13) 10.841 ms 11.725 ms 10.164 ms
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 12.420 ms 13.343 ms 12.340 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 15.831 ms 15.176 ms 15.375 ms
9 85.205.116.10 (85.205.116.10) 15.314 ms 14.855 ms 15.761 ms
10 * * *
11 * * *

[Phil]

Economix,

A solid red light would mean that the Sure Signal is powered on but not showing a connection.  I've checked the previous resync for you but it doesn't seem like it refreshed.  I've forced this through for you again and can confirm that's it's updated this time.  Can you please perform a factory reset to the device:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

I've noticed that you did also de-register the device after Daves post last time and then re-registered in a very short space of time.  If you wish to try this again after the resync can you please leave it about 24 hours before trying to re-register. Let me know how this goes for you.

B_e_n,

I've arranged the resunc to both Sure Signals for you. Now I just need you to perform a factory reset of them both as mentioned above please?

Let us know how you get on.

Many thanks,

Phil

[MosherManPhil]

Hi Dave

im still having a problem even after resync and reset (and de/re registering). My wifes iphone4S (with old sim card) still works fine on suresignal, my old iphone4S (with new sim) doesnt work or my new iphone5 (with new nano sim)

have tried all the resets again tonight

any ideas as this is now a real pain of a problem

my serial number is 21196763854

thanks

Phil

[B_e_n]

Phil

Many thanks for that. I think I've factory reset properly, but they're both still flashing the two white lights for 20 mins or so and then they're  just standing with only the red power light on...

They've been really solid up until the end of last week, so am very frustrated as you can imagine!

Ben

P.S. I was trying to get into My Vodafone to check they were still registered, but I haven't been able to log in to that since last week either - at present I get:

Unable to render /framework/skeletons/vodafoneDefault/head.jsp Unable to render /framework/skeletons/vodafoneDefault/body.jsp

Just mentioning it!