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Solution

S4 reluctant to use Sure Signal

jjbabu
2: Seeker
2: Seeker

Just purchased a new style Sure signal. Initially the S4 worked well but after 5 days the phone seems happier to stay attached to the weak external 

3 REPLIES 3

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

Your speed test: Download - 11.21Mbs, Upload - 0.97 Mbs

 

Your ping test results: 27ms 

 

Your external IP address: 81.129.147.68

 

Your Sure Signal serial number: 40133814661

 

The results of a traceroute:

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 7 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 12 ms 10 ms 11 ms 217.32.141.8
3 11 ms 10 ms 11 ms 217.32.140.254
4 14 ms 14 ms 14 ms 217.41.222.18
5 14 ms 14 ms 13 ms 213.120.182.65
6 15 ms 15 ms 15 ms 31.55.164.107
7 15 ms 16 ms 16 ms acc1-10GigE-0-7-0-4.bm.21cn-ipp.bt.net [109.159
248.70]
8 24 ms 27 ms 23 ms core2-te-0-2-5-0.ilford.ukcore.bt.net [109.159.
48.2]
9 20 ms 21 ms 20 ms peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.
54.219]
10 28 ms 22 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 34 ms 38 ms 36 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi jjbabu

 

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

 

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

 

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

The Sure Signal will be back online in around 1 hour.

 

 

Thanks

 

Sukhi