26-05-2011 11:40 AM - last edited on 26-05-2011 12:02 PM by Andy
Bought and payed for my unit on EBAY as have many.
8 mins on a 0845 number for they lady in poor english to conirm the unit is de-registered
Then to tell me :
they now say i cannot register my suresignal box without a proof of purchase from the previous owner. ARE they just there to be complete and utter ****** , unreal ,is my ebay payment via a visa debit card not enough to prove i have bought it and the fact that i have a pay monthly phone contract registered to me and payed by direct debit not enough to be able to find me if the item was STOLEN .. jesus give me strength
My item was deregistered by the previous owner this has been confirmed to me on the phone direct with Vodafone
ITS BAD ENOUGH HAVING A PHONE with a service provider that doesnt have sufficent coverage in my area , (one of those things you discover after you have moved there). Then all they do is put up brick walls instead of trying to be accommodating .
I just want to be able to use my phone when at home home is that to much to ask
Anyone else hitting there head against the wall with this one ? ..................
27-05-2011 01:24 PM
yes i tryed this a few times , and had a couple of error messages appear,
However yesterday evening as if by magic and a few hours after my phone convo with the pigeon english speaking vodafone employee ,The Sure signal box sprung to life ,and my mobile received a text saying it was up and running .
considering I had not pursued the point that I HAD TO take proof of purchase into a vodafone store ,I was the least to say very suprised and pleased ,At least it is no longer an expensive door stop , I just wish the left vodafone hand and the right vodafone hand would talk from the same script ! ! who ever they are ! ! ! .
12-03-2012 02:40 PM
Im having the same problems...i bought on ebay, and told it was deregistered now its deactivated. its been 3 weeks so far. nothing magic happened to me yet. Almost like vodaphone dont want to lose out on second hand units. im running out of ideas
13-03-2012 02:31 PM