Vodafone Sure Signal

[jonathanBarclay]

Bought and payed for my unit on EBAY as have many.

8 mins on a 0845 number  for they lady in poor english to conirm the unit is de-registered 

Then to tell me :

they now say i cannot register my suresignal box without a proof of purchase from the previous owner. ARE they just there to be complete and utter  ****** , unreal ,is my ebay payment via a visa debit card not enough to prove i have bought it and the fact that i have a pay monthly phone contract registered to me and payed by  direct debit not enough to be able to find me if the item was STOLEN .. jesus  give me strength 

My item was deregistered by the previous owner this has been confirmed to me on the phone direct with Vodafone

ITS BAD ENOUGH HAVING A PHONE with a service provider that doesnt have sufficent coverage in my area , (one of those things you discover after you have moved there). Then all they do is put up brick walls instead of trying to be accommodating .

I just want to be able to use my phone when at home  home is that to much to ask 

Anyone else hitting there head against the wall with this one ? ..................

[Digicom]

Have you even tryed registering the suresignal if you log in to your account online?

[jonathanBarclay]

yes i tryed this a few times , and had a couple of error messages appear,

However yesterday evening as if by magic and a few hours after my phone convo with the pigeon english speaking vodafone employee ,The Sure signal box sprung to life ,and my mobile received a text saying it was up and running .

considering I had not pursued the point that I HAD TO take proof of purchase into a vodafone store ,I was the least to say very suprised and pleased ,At least it is no longer an expensive door stop , I just wish the left vodafone hand and the right vodafone hand would talk from the same script ! ! who ever they are  ! ! ! .

[BenJ]

Hi jonathanBarclay

I'm glad this is now resolved for you!

If yoiu have further problems, please let me know and we will do everything we can to help out.

Thanks
BenJ
eForum Team 

[alex2801]

Im having the same problems...i bought on ebay, and told it was deregistered now its deactivated. its been 3 weeks so far. nothing magic happened to me yet. Almost like vodaphone dont want to lose out on second hand units. im running out of ideas

[James]

Hi alex2801,

If you can let me know the Sure Signal serial number, I will be able to check to see if it has been deregistered for you however, if this has not been deregistered then you will to contact the seller again to contact us directly to get this done due to data protection.

James

[ROBINGAGA]

That would be a good idea!  

[alex2801]

Hi serial is 21229607714

i don't get notified when i get a message on here so i have to check manually.!

[Dave]

Hi alex2801,

I've checked the serial number for you. Looking at my system, you would need to return back to the original owner and get them to contact us so this can be resolved.

Dave