SS Porting

[Mobycat5]

Hi there

We have just had our BT hub 4 replaced and now SS1 will not connect  - BT and Vodafone have sent emails regarding port fowarding but both seem very complex. Can any one give me a Step by Step please on how to get connection again - Thanks

[Retired-Kay]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay