SS Stopped Working

[RE]

Hi all, 

My SSV3 was working happily all week and yesterday started to not work - went to look at the device and the power light is now flashing and the internet light is solid orange.

I am not sure what has happened but it was working. 

spent all day restarting and and even went trought the port forwarding but still no joy. 

I was wondering if I need to get VF to check it their end - and advice would be great.

Thanks

[Retired-Kay]

Hi RE, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay