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01-10-2014 01:16 AM
Hi Support,
I'm experiencing the same issues as i'm reading on many post, we have had phone-VSS connectivity issues for the last few days now and i am heavily reliant like most people on my work vodafone mobile. I have read posts which have supplied details like, pingtest, Speed Test, pathping, trace root, and serial numbers so i have listed below to help resolve my issues swiftly. I have also hard reset the VSS device, all efforts have failed to resolve my connection issues.
I have a VSS v2, with a flashing white light, looks like signal bars... We have had VSS for over one year with no problems, the problem has come without any change to its environment.
Serial Number: 40123534345
Ping Test result:
Packet loss 0%
Ping 12ms
Jitter 1ms
Speed Test results:
Ping 10ms
Download 26.57mbps
Upload 18.76mbps
PathPing:
C:\Users\davidl>pathping 212.183.133.181
Tracing route to 212.183.133.181 over a maximum of 30 hops
0 UK-L-DAVIDL.ai.pri [192.168.1.68]
1 BThomehub.home [192.168.1.254]
2 217.32.145.130
3 217.32.145.174
4 213.120.176.6
5 217.41.168.209
6 217.41.168.109
7 acc2-te0-7-0-4.l-far.21cn-ipp.bt.net [109.159.249.200]
8 core2-te0-15-0-6.faraday.ukcore.bt.net [109.159.249.161]
9 peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.254.175]
10 lndgw2.arcor-ip.net [195.66.224.124]
11 85.205.0.86
12 * * *
Computing statistics for 275 seconds...
Trace root:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\davidl>tracert 212.183.133.181
Tracing route to 212.183.133.181 over a maximum of 30 hops
1 3 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 10 ms 7 ms 7 ms 217.32.145.130
3 86 ms 9 ms 8 ms 217.32.145.174
4 10 ms 8 ms 8 ms 213.120.176.6
5 9 ms 8 ms 8 ms 217.41.168.209
6 8 ms 8 ms 8 ms 217.41.168.109
7 8 ms 8 ms 8 ms 109.159.249.238
8 8 ms 8 ms 8 ms core1-te0-15-0-15.faraday.ukcore.bt.net [109.159
.249.149]
9 15 ms 8 ms 8 ms peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.2
54.175]
10 23 ms 10 ms 10 ms lndgw2.arcor-ip.net [195.66.224.124]
11 125 ms 10 ms 10 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\davidl>
Hope you can help me, Luke
01-10-2014 04:59 PM
Hi Support,
Just an update from my end, as I'm still waiting for a response to my post. I have followed instructions for port forwarding on my homehub and re-registered my post code on my account portal (even though i haven't moved). Is there anything else I'm required to do to regain SS service.
I noticed in my Vodafone account profile was not showing my SureSignal as registered in my online account!?!
Has there been a data breach of any kind which may impact my personal details?
Thanks,
Luke
01-10-2014 07:53 PM
There is a bigger problem with SS2 - check the forum
02-10-2014 08:13 AM
Yesterday there was a message admitting to a problem with VSS and to 'monitor this thread for updates' I bookmarked the link to that thread, but now when I try and check it is says 'Access denied'
I have tried everything to get my VSS up and running. De-registering for 24 hours opening ports but still it just sits there with the system light flashing. When I spoke to technical help on Monday morning they said there was an issue which the engineers were working on and it was scheduled to be resolved by 18.00 that day (29th September) here we are on Thursday and nothing has improved.
I am a freelance technician and I rely on my mobile for work, if they can't reach me they will simply try the next number on their list, so I am losing out on work. This is simply not acceptable!
02-10-2014 03:18 PM
Hi guys,
For more information on the Vodafone Sure Signal issues, please take a look here.
Cheers,
Laura
02-10-2014 08:04 PM
Laura,
Following your link, I get 'An unexpected error has occurred'. You are obviously unaware of this.
JPC
05-10-2014 08:57 AM