SS v1 not working at new address

[m999k]

Hello,

At my new office address I can't get my SS v1 working as before. Lights 1 & 2 (of 4) remain lit, but I don't get a 3G signal.

I've tried a new Ethernet cable, and a factory reset, but the problem persists.

The SS box's serial number is: 21230494938.

Today's speed test returned:

Ping: 62ms.

Upload: 12.81 Mbps

Download: 18.77 Mbps

Friday's PathPing test returned:

Ping has started… PING 212.183.133.181 (212.183.133.181): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 Request timeout for icmp_seq 6 Request timeout for icmp_seq 7 Request timeout for icmp_seq 8 --- 212.183.133.181 ping statistics --- 10 packets transmitted, 0 packets received, 100.0% packet loss

My DSL router is a Netgear WNDR3700v4. Whilst I know how to access the settings, I don't know what settings I may need to tweak...

I'm using an Apple Mac and OS X Mavericks.

Help!

Thanks in anticipation.

[Ben_H]

Hi m999k,

Welcome to the eForum.

As your traceroute is failing, I'd speak to your ISP about port forwarding. You'll need the following set up:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Cheers,

Ben