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SOLVED - SS1 - Connectivity help please...

y204990
2: Seeker
2: Seeker
Like many in the forums, I have an issue with my SS1 and wonder if you can help.
 
Have tried resetting many times, adding ports on the firewall, port clamping, deregistering/reregistering...all to no avail.
 
SS1 has one solid top light right now.
 
S/T - 8ms, D/L 64 U/L 17  BT Hub 4, Infiinity Service
P/T 740, Jitter 388 London to Coventry, line quality F
Ext. 217.42.227.116
S/N 21227849813
 
Traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
 1  bthomehub (192.168.1.254)  1.394 ms  0.780 ms  0.709 ms
 2  172.16.11.7 (172.16.11.7)  5.151 ms  5.270 ms  5.026 ms
 3  * * *
 4  217.41.216.45 (217.41.216.45)  5.325 ms  5.206 ms  5.201 ms
 5  217.32.147.226 (217.32.147.226)  6.384 ms  5.861 ms  5.794 ms
 6  217.41.168.227 (217.41.168.227)  5.799 ms  5.575 ms  5.900 ms
 7  217.41.168.109 (217.41.168.109)  6.162 ms  6.074 ms  6.035 ms
 8  109.159.249.244 (109.159.249.244)  5.709 ms
    acc2-te0-4-0-9.l-far.21cn-ipp.bt.net (109.159.255.204)  6.115 ms
    109.159.249.240 (109.159.249.240)  6.050 ms
 9  core3-te0-9-0-21.faraday.ukcore.bt.net (109.159.249.165)  5.923 ms
    core3-te0-10-0-21.faraday.ukcore.bt.net (109.159.249.141)  5.968 ms
    core3-te0-10-0-20.faraday.ukcore.bt.net (109.159.249.137)  6.155 ms
10  peer1-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.173)  6.827 ms
    peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175)  6.723 ms
    peer1-xe8-3-0.telehouse.ukcore.bt.net (213.121.193.97)  5.676 ms
11  lndgw2.arcor-ip.net (195.66.224.124)  8.266 ms  7.393 ms  8.666 ms
12  85.205.0.93 (85.205.0.93)  9.827 ms  7.851 ms  7.851 ms
13  * * *
etc.
 
Any help greatly appreciated.
2 REPLIES 2

Jenny
Moderator (Retired)
Moderator (Retired)

Hi y204990,

 

Your upload and download speeds look fine and your Sure Signal's showing as last connecting to our servers on 21 October.

 

I know you’ve tried adding ports on the firewall etc, but please check the following to make sure this has been set up as required:

 

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.


For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.

 

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 183.133.177
  • 183.133.178
  • 183.133.179
  • 183.133.181
  • 183.133.182
  • 183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

 

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

 

Once this has been selected please restart your router and Sure Signal:

 

  1. Hold in the reset button until all lights go solid
  2. Pull the power lead out with the reset button still pushed in
  3. Continue to hold down the reset button and reconnect the power lead
  4. Wait for all lights to come on and then release the reset button

 

Thanks,

 

Jenny

SOLVED - I replaced the power supply as recommended in many sub-forums and it worked first time. No resets etc. required. Worth the £5 on eBay to just get it sorted.