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Solution

SS1 stopped working

nsleigh
2: Seeker
2: Seeker

Symtoms: Steady power light, no other lights lit

 

My setup has been working fine for a long time and yesterday I noticed the phone didn't have a signal on checking I found the SureSignal was down. I haven't made any changes to the router setup (Vigor 2820 connected to BT infinity modem), I don't have any ports open for the SureSignal but it has always worked in the past. I have tried a reset of the Sure Signal and waited over night but no change.

 

Any ideas?

 

External IP: 86.146.28.190
Speedtest: 49.44Mbps up, 8.36Mbps down
Ping test: 17 ms
SureSignal serial num: 21196813899
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.20.3
2 8 ms 8 ms 7 ms 217.32.141.132
3 8 ms 8 ms 8 ms 217.32.141.190
4 11 ms 11 ms 11 ms 212.140.235.74
5 11 ms 11 ms 11 ms 213.120.182.71
6 11 ms 11 ms 11 ms 31.55.164.109
7 11 ms 11 ms 11 ms acc2-10GigE-0-1-0-5.bm.21cn-ipp.bt.net [109.159.248.218]
8 16 ms 15 ms 15 ms core2-te0-3-0-14.ealing.ukcore.bt.net [109.159.248.154]
9 30 ms 16 ms 16 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.211]
10 16 ms 19 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
11 18 ms 18 ms 18 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

2 REPLIES 2

nsleigh
2: Seeker
2: Seeker

16:30 it started working again - only change was to swap the port it was connect to on my switch and restart. Very odd.

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi nsleigh, 

 

Thanks for letting us know it's now working. 

 

All the best, 

 

Kay