SS3 PRODUCING VERY LOW OR NO SIGNAL

[HARRYO1]

For the last two days, my SS3 has intermittently failed to produce a usable signal for my phone(s). Both internet and ready lights are on and I have reset the SS3.  The router works fine with other equipments.  Does is sound like a fault, do you think, please

Thanks

[Retired-Laura]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[HARRYO1]

Thanks for the reply.  The results were:

Speed Test: 6.29; Up 0.33

Ping:  Down 6.1; Up 0.3

IP: 217.39.71.222

CMD: Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    40 ms    40 ms    39 ms  217.47.249.122
  3    40 ms    40 ms    39 ms  217.47.249.193
  4    41 ms    40 ms    41 ms  213.1.69.182
  5    41 ms    41 ms    40 ms  31.55.164.102
  6    39 ms    40 ms    40 ms  31.55.164.189
  7    40 ms    39 ms    40 ms  31.55.164.107
  8    40 ms    40 ms    40 ms  109.159.248.77
  9    49 ms    47 ms    47 ms  core2-te0-15-0-17.ilford.ukcore.bt.net [109.159.
248.42]
 10    45 ms    44 ms    43 ms  peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.132]
 11    48 ms    50 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    46 ms    46 ms    46 ms  85.205.0.86
 13-30     *        *        *     Request timed out.

 SS Serial : 40140920931

Thank you for looking into this

[HARRYO1]

Hello again,

Having looked again at the details I submitted, I suspect that I may not have given you exactly what you wanted re the Pingtest.  Anyway, the website prompted me to install something called Java and then reverted to two servers:

Frankfurt - Ping 58ms; Jitter 1ms; Unable to test packet loss

Milton Keynes - Ping 53ms; Jitter 6ms; Packet Loss 0%.

I hope that this means something to you!

Thank you

[HARRYO1]

...and again,

I'm not sure whether you were able to use the information, but after a few hours, the SS3 is now working again.  Thank you so much

[Retired-Sarah]

Hi HARRYO1,

I’m glad to see it’s now working again.

Thanks for providing us the information requested.

I’ve double checked this to make sure and no faults are showing.

Thanks,

Sarah