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Solution
20-05-2014 09:34 AM
Hasn't been working for a few days now, just a solid red and no other lights, followed the troubleshooting but of course that is the only sequence not on the list. Reset it again this morning and now the first light is flashing.
My details are as follows:
http://www.speedtest.net/my-result/3511648076
http://www.pingtest.net/result/98022515.png
[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/98022515.png[/IMG][/URL]
IP address: 109.153.95.106
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Evan.John-PC.000>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 15 ms 14 ms 14 ms 217.32.142.10
3 15 ms 15 ms 15 ms 217.32.142.78
4 16 ms 15 ms 15 ms host109-159-245-138.range109-159.btcentralplus.c
om [109.159.245.138]
5 16 ms 15 ms 15 ms 31.55.165.15
6 15 ms 15 ms 15 ms 31.55.165.109
7 16 ms 15 ms 15 ms acc2-xe-7-3-0.mr.21cn-ipp.bt.net [109.159.250.22
6]
8 30 ms 24 ms 23 ms core1-te0-4-0-0.ilford.ukcore.bt.net [109.159.25
0.129]
9 27 ms 21 ms 21 ms 109.159.252.61
10 24 ms 23 ms 23 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.16
6]
11 23 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 General failure.
Trace complete.
C:\Users\Evan.John-PC.000>
SS serial no: 40132325131
Solved! Go to best answer.
20-05-2014 05:27 PM
The solution was a factory reset so that the new software could be downloaded to the device.
I wish they could let me know instead of having this hassle and wasting hours of my time trawling the net and these forums only to have to call the helpline.
20-05-2014 10:09 AM
Sorted now, a quick call to the Voda tech team and all is well.
BTW, if you have a SS V3 it won't work on basic broadband, it needs 1.5 Mbps to work rather than the .36 the people on here tell you so take it to the VF shop for a refund or wait until you are on "Superfast" BB.
20-05-2014 05:27 PM
The solution was a factory reset so that the new software could be downloaded to the device.
I wish they could let me know instead of having this hassle and wasting hours of my time trawling the net and these forums only to have to call the helpline.