Vodafone Sure Signal

[boe32]

I have a HTC ONEX, i have full 3g/H signal, as sson as i make a phone call the phone light on the vss goes out and my phone 3g/H icon dissapears, so i think because the vss is disconnecting during calls im using gsm , but soon as i hang up, the phone light comes back on the vss and my 3gH icon re appears on my phone, but, if i set my phone to WCDMA only, i will stay connected to vss during calls. Also can you take alook from your end and find why my ping on my phone is in the 400 and maybe try a resync at your end, i have bad delay, ive tried turning of wifi and moving vss away from other equipment but its just the same, theres nothing intefering with vss, signal strength is the same no matter where i put the box, signal strength is 53dBm when close to it. Serial number is 40120952375, VSS version 2. Also want to complain about the heat, it literally gets hot enough to feel like its burning, the design is terrible, you have vents on the back, but the vss is tilted so the heat cant escape, you need vents right on the top, i have a fan 24/7 blowing on the back because of the heat.

[boe32]

Ive just tried watching some videos, the damn vss box keeps stopping , i can see this on my vdsl light, it flashes when downloading or uploading, now, when i watch videos, the vdsl light keeps stopping meaning that the vss box keeps cutting in and out on downloads, this is getting ridiculous, theres just no improvement what so ever, even though theres a good signal , it doesnt make any difference because the damn vss keeps cutting in and out while downloading, it wont maintain a constant download while in use.

[boe32]

Im going to do yet another hard reset, though i know its not going to help, i need you to take a look at your end, serial number in first post.

[DaveCD]

Hi boe32

Thank you for your posts and it is great to see you here.

I have checked your serial number and can see that this has connected and everything appears present and correct from our end.

Please can you ensure that the device is not in an enclosed space, the design for the VSS version 2 is to be more compact although they should not be getting so hot to require a fan.

I have resynchronised your device as requested, please perform a factory reset and let me know how you get on.

Many Thanks

DaveCD

eForum Team

[boe32]

I did  factory reset yesterday, i even left the phones off while it was configuring, still seem to have a high ping, vss isnt enclosed, ive tried disabling wifi, and moving the vss away from router, but ping seems to always be around 400, even when im less than a meter away from vss, ping is still high, do you think i should get a replacement in regards to the heat?, whats the average temp for vss 2 when left on 24/7?, mines more than 50degrees and touching the box feels as hot as a hot bath.

[boe32]

Actually,yes, i want to arange a replacement as i think i may have a fault, im getting a lot of delay,heat, high ping, i should be able to get at least 100ping standing less than a meter away surely?.

[James]

Hi boe32,

Unfortunately we can’t issue a replacement unit unless we can prove that it is the unit that is causing the handset to disconnect when a call is made due to the cost of each unit being over £100.  (Yes we do make a loss on every unit we sell)

In regards to the ping time, this will change depending on your broadband connection however the distance away form the Sure Signal won’t make any difference to the ping time.

However the ping shouldn’t be more than 200ms as this is the threshold for a VPN connection.

I can see that you haven’t yet responded to your other thread that I posted in so we would need to look at the traceroute before we can look at exchanging the Sure Signal.

Also are you able to confirm if it still an issue if the Sure signal is connected to a different ISP connection?

James

[boe32]

Heres my tracert results, i just want to point out that my fathers blackberry also has a ping of around 400, sometimes a little less, sam on my htc one X, my internet is fttc with a sync of 47meg download and 9meg upload, im on interleave at the moment because i been doing a few disconnects because the vss keeps locking up my bandwidth, the very first time i plugged in vss and got it configured it killed my whole bandwidth, meaning i was connected, all status lights on my modem, router and vss where showing as connected, but i jst didnt have bandwidth, i think this is down to the mtu of the vss, i must admiot though that the last week my connection is stable aprt from ping from vss to the 2 phones, delay is also pretty bad, both phones end up having to wait arounf 30/40seconds before i connect. Yes still the same isp BT infinity 2.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.1]
  2    14 ms    14 ms    14 ms  217.32.144.160
  3    15 ms    14 ms    15 ms  217.32.144.190
  4    17 ms    16 ms    16 ms  213.120.181.58
  5    17 ms    16 ms    16 ms  217.41.169.205
  6    17 ms    16 ms    16 ms  217.41.169.109
  7    16 ms    16 ms    16 ms  acc2-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.
1.217]
  8    30 ms    22 ms    22 ms  core1-te0-12-0-6.ilford.ukcore.bt.net [109.159
51.133]
  9    26 ms    22 ms    22 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159
54.215]
 10    23 ms    22 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    25 ms    24 ms    24 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Also, the standard retail price may be £100 but i know your not loosing out, there as cheap as chips to make.I also have a fan blowing on the back 24/7 because of the heat, now if you can tell me there supposed to be really hot then ill remove the fan, or maybe ill remove the fan anyway and watch it burn itself out over the next few weeks, then ill get a replacement.

[boe32]

Just a quick update, i can get 41ping when im using wifi connection. Also started getting network communication issues when using 3g/H on vss, when doing a speed test it no longer completes and just freezes and then get network communication issues error, i suspect this is why i keep getting a delay etc, because vss keeps freezing up.

[herschelvf]

Hi Boe

The HTC One X does not work with the Sure Signal box. VF have known this for over two months - have a look at the thread in the HTC One forum.

Don't waste your time fiddling with it. If you're still within the 7 day cooling off period TAKE YOUR HTC ONE BACK NOW!

[boe32]

Its not the only phone im having issues with, my fathers blackerry also has delay and high ping, still, there is the heat issue and the freezing up issue on the vss, doesnt matter what phone i use.

[DaveCD]

Hi boe32

Thank you for your posts and the additional information.

The tracert appears fine, so we can take a look at our options I have sent you a Private Message to follow and once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[saltyzip]

I've had the exact same problem although just now I seem to have resolved it.

I noticed yesterday that I managed to stay connected to the sure signal a couple of times when I initiated a call, this was when I was mucking around with the box on my desk.

After some fiddling round the problem is definitely related to the position of the sure signal box v2.

I put my new sure signal box in the same place my old one v1 (now faulty) originally was and worked.

However the new box won't work here, so it must be due to interference. I can only assume the interference is from the power socket which was sitting right next to it. On new houses the power sockets are high so it was positioned adjacent to it with its back up against the plasterboard wall.

I have since moved the sure signal box onto my internal window ledge and it hasn't dropped a call since, also my 3G signal is nearly full bars all through the house.

So my advice is to move your sure signal to nearer the window to see if that resolves your problem.

[boe32]

My vss is actually by the side of my window on top of a wardrobe, its well away from power sockets, my wardrobe is not a really tall one its only 6ft, so the height isnt an issue either,its literally right next to my bedroom window along with my modem and router, ive also tried splitting them all apart so there not near each other, and believe or not my wireless router and the vss work better when there pushed together, when there together the range of wifi and the vss increases, so signal isnt an issue either, im sure its just faulty, the vss is really hot,and will just freeze for around 30 seconds even  though the phone light is on, i can get nothing, i see my vdsl light flashing away to say its in use but the vss just stops, im going to turn off the fan i have blowing on it, i know it will burn itself out in a few weeks, itsreall does get hot, and then there can be no excuse to why it cant be replaced.

[saltyzip]

My problem has reoccured, so the moving of the router appeared to be a red herring in the end.

I've just come accross this thread and it appears it is the fibre PPOE MTU that is causing all our problems as it isn't supported by VSS.

BT Infinity and Sure Signal. - Page 3 - Vodafone eForum

I am trying to work out what the next step should be...

[James]

Hi Guys,

Although the Sure Signal is designed for PPPoA and MTU size 1500 it can still be used with the BT infinity setup by making sure that the Sure Signal is connected to the infinity box rather than the modem directly as this will convert the protocol from PPPoE to PPPoA for the Sure Signal.

This has been tested by BT in their testing rooms and also a number of customers have confirmed that this works fine after all of the ports are forwarded (Ports 50, 4500, 500, 123, 8 and 1723) this is why it must be used with the equipment that has been supplied to you by BT.

James

[saltyzip]

Sorry, but for my purposes the home hub doesn't fit the bill hence I use alternative router.

I've packaged up my VSS as I recieved the returns envelope today from Vodafone in order to get a refund, I wont be sorry to see the back of it.

Is there any sign of VSS 3 appearing which will work correctly on fibre connections irrespective of router type, otherwise I will just have to put up with crap signal and droped calls until vodafone get their act together?