SURE SIGNAL V3

[mitchellwg]

Hi having problems with Sure Signal 3 have restarted on a number of occasions and still not working.    Can you advise what issue is.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]
2 33 ms 33 ms 32 ms 217.32.97.186
3 31 ms 31 ms 31 ms 217.32.97.145
4 41 ms 41 ms 40 ms 213.1.69.74
5 54 ms 39 ms 40 ms 31.55.165.41
6 40 ms 40 ms 41 ms 31.55.165.107
7 43 ms 38 ms 40 ms acc1-10GigE-7-2-0.mr.21cn-ipp.bt.net [109.159.25
0.96]
8 49 ms 50 ms 50 ms core1-te0-13-0-14.ealing.ukcore.bt.net [109.159.
250.32]
9 49 ms 48 ms 49 ms peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.98]
10 48 ms 51 ms 51 ms lndgw2.arcor-ip.net [195.66.224.124]
11 54 ms 51 ms 49 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Karen>

Serial number of sure signal is 42141216715.

Red light is flashing and orange light static.

Regards

Gordon Mitchell

[Retired-Matt_B]

Hi mitchellwg,

What router are you using?

The HomeHub 3 has some compatibility issues. If you have this, it's best to speak with BT to upgrade to a newer version.

Thanks,

Matt B

[mitchellwg]

Have ordered new hub but there were issues with Vodafone in this area at the weekend.

Thanks

Gordon