Setting up Sure SIgnal on a Plusnet router

[salukigirl]

I don't seem to be able to get my sure signal to work on my router.  I have just moved from BT to Plusnet.

Vodafone told me my ISP needs to change my router setting,

my ISP said they cannot/will not do that and cannot tell me how to follow the instructions to configrure the router to allow the SS to work.

Has anyone here managed to do it that can help me?

[Retired-Matt_B]

Hi @salukigirl, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B