Vodafone Sure Signal

[jjt29]

Hi Lee,

Thats really strange as I have a text on my phone saying that it was registered? Anyway signed in registered the new box and for 12 hours it worked! This is exactly what happened with my old SS box the signal was very sketchy, in fact 95% downtime and only 5% of the time it worked.

As I write this I currently have no SS signal (I live in a Black Spot so I can only get SS signal or nothing) I have turned the SS box on and off - however the connection light is showing (left hand light).

Any ideas?

Thanks for the help so far

James  

[Lee]

Hi James,

Strange indeed!

I can see it's now registered correctly It also connected with our servers this morning at 03:18 so there's definitely no issue with the VPN to our servers other than the fact it seems to drop for some reason.

Would it be possible for you to try the VSS on a separate connection, say at a friend's or relative's house? It'll then prove one way or the other, whether the VSS is faulty of not.

Cheers,

Lee

[johnthornhill]

I am having the same issues, only the power light is on.

Here are my details.

What is the Sure Signal serial number? 40112857863

 
What is the results of a speed test? 6.90 MBs download and 0.66 mbs upload

 
What are the results of a ping test? 48ms

 
What are the results of a traceroute? (details below)

 
What is your external IP address? 94.11.252.242

(null):~ john$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  skyrouter.home (192.168.0.1)  3.188 ms  0.989 ms  0.902 ms
 2  5e0bfcfe.bb.sky.com (94.11.252.254)  32.854 ms  23.407 ms  29.284 ms
 3  * * *
 4  ip-89-200-131-113.ov.easynet.net (89.200.131.113)  41.881 ms  46.724 ms  46.458 ms
 5  89.200.131.181 (89.200.131.181)  44.120 ms  45.379 ms  39.936 ms
 6  lndgw2.arcor-ip.net (195.66.224.124)  42.297 ms  43.291 ms  43.633 ms
 7  85.205.116.2 (85.205.116.2)  37.979 ms  37.150 ms  38.338 ms
 8  * * *
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(null):~ john$

Hope you can help.

John

[James]

Hi johnthornhill,

Thanks for your post here.

I have taken a look at the traceroute that you have provided and can see that everything looks fine.

Looking at your serial number and the IP address I can see that;

The IP address is on the Whitelist,

The Sure signal last connected our server on 18/03/2012 and is showing as registered however due to the lack of connection since 18/03/12 it would suggest a problem where the VPN can not be created.

So we can check for any latency on the line, please can you do a ping test and post me the full results here, if this shows as having no issues the next thing to try would be to test the Sure Signal on a different internet connection.

James

[johnthornhill]

Hi James,

Thanks for your help.

Here's the results of the ping test. I hope this is what you are looking for.

http://www.pingtest.net/result/59362790.png

John

[Simon]

Hi johnthornhill

Thanks for replying with the results of your Ping Test. Everything looks absolutely fine, your line quality is B which is very good and there's no packet loss so it's not an issue with your line.

As suggested by James the next step would be to try this on a different connection. If you're then encountering the same difficulties on an alternative connection please let us know.

Thanks

Simon 

[johnthornhill]

Ok Simon, I'll try that. Is it just a case of plugging the SS box into another router at a different location? John

[Lee]

Hey johnthornhill,

Absolutely! It may need time to reconfigure on the new connection but essentially you are correct.

Cheers,

Lee

[johnthornhill]

Hey Lee,

I haven't had the change to try a new connection yet but some strange things have happened since.

The SS worked for a couple of days, then I had a couple of days where both system lights were flashing, now it's back to the original state of not working.

Any ideas?

[Lee]

Hi johnthornhill,

Thanks for your post once again.

Is the VSS now displaying a steady power light only? If so then could you try the steps in the first post in this thread? I've checked and the VSS again connected with our servers at 23:15 on the 28/03/12 so it would appear it's connecting but not able to maintain that connection.

If you could also try the earlier suggestion of using the VSS on another connection it would definitely rule out/in there being a problem with the VSS.

Cheers,

Lee

[danielpeel]

Hello there,

Hoping you can fix my Sky Router / VSS issue too.  Failing to make a connection from my VSS to finalise Configuration it seems.  Both light just flsh then go off. :-(

My settings are:

System Details Manufacturer Model Number Firmware Version ADSL Firmware Version

Sagemcom

F@ST2504n

5.23.1a4N

A2pD030n.d23b

ADSL Port   IP Address Network Type IP Subnet Mask Gateway IP Address Domain Name Server

90.206.54.97

MER

255.255.255.255

90.206.54.126

90.207.238.97 90.207.238.99

[danielpeel]

Hi there,

Just in case my last message didn't get through:

Can you unblock:

ADSL Port   IP Address Network Type IP Subnet Mask Gateway IP Address Domain Name Server

90.206.54.97

MER

255.255.255.255

90.206.54.126

90.207.238.97 90.207.238.99 Thank you!

[James]

Hi danielpeel,

Thanks for your post here.

So that we can look at this for you please can you post me your Sure Signal serial number so that the registration can be checked.

Also I have noticed that the IP address that you have supplied is the internal IP address and as such this isn’t the IP that would be blocked.

So that we can look at your issue please can you reply to this post with the results of the following;

Your Speed test.

Your Ping Test.

Your External IP address.

Your traceroute.

VSS Traceroute command

• On a PC :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

James

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[Snimo]

Hi ,

Just bought a sure signal and cant get it working on my sky router.

My IP for the router is 2.216.243.190

Any help would be appreciated

[Wayne]

Hi Snimo

Thanks for your post here. I’m sorry to hear that you are having trouble with this. I appreciate how frustrating it must be for you.

Can you please read through our troubleshooting guides and go through the steps outlined within.

Sure Signal Troubleshooting

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[johnthornhill]

Hi Lee,

I have no tried the SS at a new location and I'm still having the same issue.

John

[James]

Hi johnthornhill,

Thanks for the update here.

I have taken another look at this for you today and can see that there has been no connection to the server made in the past 6 days.

I have now manually re-synced the sure signal again for you, please can you let this complete and test again, if it is that you then continue to get the solid power light on this connection and on the other connection you tested then we will need  to look at a possible replacement for your Sure signal.

James

[mattbean]

I have been having a similar nightmare with Vodafone Customer Care (conflict in terms).

Heres's my IP in the hope it might resolve the 3 day torturous debacle of phone support:

94.15.155.84

[johnthornhill]

Hi James,

Still no luck I'm afraid, now we have an issue as I purched the SS from eBay.

Now what?

John

[lynda103]

Hi Lee i have a sure signal box but unable to conncet to my sky broadband router my IP Address 176.27.25.251 and my sure signal serial number is 40120929621