23-05-2011 05:13 PM
24-05-2011 02:41 AM
I am also having trouble with my VSS on Sky.
Not technical minded at all so here is all the info from the website http://whatismyipaddress.com/ my IP address shows as 18.104.22.168
On the router stats page here is a copy and paste of what I have...
System DetailsManufacturerModel NumberFirmware VersionADSL Firmware Version
ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
LAN PortMAC AddressIP AddressDHCPIP Subnet Mask
Any help or advice would be much appreciated.
24-05-2011 11:35 AM
my IP is 22.214.171.124
I have been with Sky for 2 months and VSS with no problems.
My VSS stopped working 4 days ago - i have done 2 full resets and waited 24 hours both times.
I can afford to be uncontactable any longer as I am a nurse, and my mobile phone is the main contact number I use for being on call
Vodafone customer support assured me all i would have to do is call Sky and ask them to open ports.....
Sky said they dont do anything of the sort.........advised me to do it myself......
Im not computer literate in the sense that I can 'open ports' IP addresses ...blah blah blah.....
Please HELP a.s.a.p - I'm paying £45 per month for a phone that i cant use!!!
24-05-2011 09:48 PM
So Sky have extended their range of IP addresses because they are successfully expanding in their market.
Vodafone have no procedures in place to handle broadband providers extending their IP ranges.
Vodafone only investigate if enough technically minded people who understand how to reconfigure a router and can find this thread make the effort to complain.
Vodafone make no effort to explain this to their customers.
Vodafone make no effort to explain this to their first line telephone support staff.
Vodafone's only response is to ask people to publish their router IP address on a public forum, breaching security best practice.
People say this is Sky's fault.
I moved to Vodafone taking out two contracts for two phones because the Sure Signal box would allow Vodafone to operate in a region where all other mobile phone operators work already. Since changing to Sky for my broadband I am now unable to use both phones at home because my SS box no longer works. Does this mean I am entitled to a refund on my phones, credit on my bill and to be released from my now defunct contracts? Or should I phone Sky to discuss this?
BTW. thanks everyone for publishing your IP addresses lol!
25-05-2011 07:48 AM
I started a new thread and posted my details a couple of days ago but I have not received any response and my sure signal is still not working.
I have also spent the last 3 days on the phone to the technical department but no success there either!!
26-05-2011 09:41 AM
As there's a few of you posting here, I'll address you all individually. First of all though, I can confirm that the new IP ranges implemented by Sky have now been added to our firewall whitelist, so any further issues won't be related to that.
scottybhoy31, a very warm welcome to the eForum Family . Can you let me know the exact symptoms you're seeing with your Sure Signal? Which lights are on/flashing? If you haven't done so already, then I'd recommend taking a look at our Sure Signal Troubleshooting thread. You'll find all the necessary troubleshooting steps in there.
ezziemc, a very warm welcome to you, too . Can you let me know which lights are on/flashing on your Sure Signal? It's possible that your Sure Signal may not have resynched with the network since the Planned Maintenance last week. If you could please let me know your Serial number then I'll be able to check this and perform a resync if needed.
Wiggle, as I mentioned earlier, the new IP ranges have now been allowed through our firewall. If you could please let me know exactly what symptoms you're experiencing then I'll be able to investigate further. I'd also recommend checking out the Troubleshooting thread that I've linked to.
maranello99, I'm pleased to hear that your Sure Signal is now working correctly . If you do need any further assistance, then don't hesitate to ask.
rosesmith, I can see from your other thread that a new Sure Signal is on its way to you. Be sure to keep us updated with your progress.
26-05-2011 06:25 PM
As I put on my other thread the update is that I received the replacement box today - but it was a second hand unit and I am unable to register this as it is already registered to another user. The 0845 helpline said that they are also unable to de-register it so they are sending a further replacement out to me.
So still no signal and no working sure signal box.
This situation is simply not acceptable. PLEASE VODAFONE GET YOUR ACT TOGETHER - WE ARE LOSING THE WILL TO LIVE HERE!
27-05-2011 10:21 AM
George - as you can see from my other thread - the replacement box which I received yesterday was second hand and had not been de-registered by its previous owner so I was unable to register it. I was told another replacement would be sent to me and I would get it today. I have not received it and when I called to check I am now being told that I will not receive it until Tuesday.
This situation is simply not acceptable - PLEASE VODAFONE GET YOUR ACT TOGETHER - you are going to have lots of customers who will be leaving at the end of their contracts - I know I am one of them. There are lots of other mobile phone providers who would love our business.
27-05-2011 11:50 PM
Just got myself a VSS and can't get it to work - system light just keeps flashing.
Internet working for everything else (sky tv, PCs, etc.)
I heard that this was due to the IP addresses associated with Sky broadband routers, which is what I have.
My IP address is 2.126.x.x
Can someone help?
29-05-2011 03:09 PM
Can you reply back with your serial numbers in the post and I will have a look into why this is happening,
Welcome to the eForum
192.168.0.3 is an internal IP address and wont be your external IP address. You can find this out by using this link.