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Solution

Slow-flashing internet light

jdelStrother
2: Seeker
2: Seeker

Hi there, I'm trying to set up a Suresignal and have a solid power light but slow flashing internet light.  I once got no internet light, but solid orange service & in-use lights, but it soon reverted to the slow-flashing internet light.

 

Serial number is 40132139011.  I get speedtest results of 6.99MB down, 0.35MB up.  traceroute shows : 

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 7.589 ms 1.944 ms 2.610 ms
2 217.47.144.122 (217.47.144.122) 9.950 ms 10.565 ms 9.801 ms
3 217.47.107.145 (217.47.107.145) 12.793 ms 9.618 ms 8.826 ms
4 213.1.69.42 (213.1.69.42) 15.700 ms 16.184 ms 17.040 ms
5 217.41.169.95 (217.41.169.95) 17.205 ms 16.676 ms 21.991 ms
6 217.41.169.109 (217.41.169.109) 16.734 ms 17.019 ms 21.089 ms
7 acc2-xe-5-0-3.sf.21cn-ipp.bt.net (109.159.251.241) 17.649 ms
* *
8 core1-te-0-0-0-14.ilford.ukcore.bt.net (109.159.251.161) 33.698 ms
core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35) 32.662 ms 30.546 ms
9 peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112) 26.454 ms 26.484 ms
peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120) 21.785 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 27.896 ms 30.499 ms 28.138 ms
11 85.205.116.14 (85.205.116.14) 26.020 ms 25.165 ms 24.514 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * *

....

 

Any suggestions?

 

2 REPLIES 2

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi jdelStrother, 

 

Your upload speed is borderline of what the Sure Signal needs to work so this may be the issue. 

 

Can you let me know your IP address so I can check this isn't the issue? 

 

In the meantime I have done a resync for you, please reset the Sure Signal using the instructions below;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

Let me know how you get on, 

 

Kay

Thanks - I was trying to set it up on behalf of my mum, so will give it another go next time I'm over there.