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Solution

Solid Power light, Internet Light Flashing slowly

peterfbell
2: Seeker
2: Seeker

Hi,

 

My Sure Signal v3 device has worked perfectly for some time now. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their broadband service with no changes to the factory settings. There are no other problems on the broadband service.

 

The lights showing are Power - solid, Internet – white / slowly flashing, In Service - off, In Use - off. 

 

I have reset both devices, changed the port the cable plugs into the router, changed the cable, changed the socket the SS is using all to no avail.

 

Sky Broadband

Download 37.63 Mbps

Upload 9.56Mbps

Ping 8ms

External IP Address: 151.229.16.227

 

Sure Signal serial number: 40133464350

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1   <1 ms   <1 ms   <1 ms SkyRouter.Home [192.168.0.1]

2     *       *       *     Request timed out.

3     9 ms     8 ms     8 ms ip-89-200-131-242.ov.easynet.net [89.200.131.242]

4     8 ms   10 ms     9 ms lndgw2.arcor-ip.net [195.66.224.124]

5     8 ms     8 ms     8 ms 85.205.0.86

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

 

Trace complete.

2 REPLIES 2

peterfbell
2: Seeker
2: Seeker

Hi Vodafone support team

 

- is anyone looking at these posts - I work from home and need this resolved ASAP. Your phone & chat teams are constantly busy .....

 

I've provided all the information you need.

 

Peter Bell

 

Retired-Wayne
Moderator (Retired)
Moderator (Retired)

@peterfbell

 

It sounds like your Sure Signal has developed or is in the process of developing a fault.

 

Can you try deregistering the device and re-registering?

 

Also, if you have a friend or family members' internet connection you can try it on, that would be great.

 

Everything else about your set up looks perfect.