Solid Power light, flashing Internet light, no other lights

[David_Hancock]

This is very frustrating.

I have a Vodafone SUre Signal mark1 with 4 lights on the front.  Lights on the back flash fine and I definitely have an internt connection.

Download speed of my connection is 5 MBytes

Router is BT Home Hub 2.0 Serial Number 1022344254

Dure Signal Serial Number is 21228229510

Have tried re-booting Sure Signal as described with nothing changing.  MTU is 1500.  Definitely need some help.

Thanks

[Retired-Sarah]

Hi @David_Hancock 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[David_Hancock]

Sarah

Here are my results:

Download Speed: 5.19mps

Upload SPeed: 0.98mps

Ping Test

Line quality B*

Ping 38ms

Jitter 10 ms

IP Address 86.167.121.103

I am on a MAC so how do I run the tracer route?

Sure Signal Serial Number I provided on previous post:  21228229510

[Jenny]

Hi @David_Hancock

I’ve updated your Sure Signal, so please perform a reset at your end to complete this.

Thanks,

Jenny

[David_Hancock]

I have tried this multiple times and still end up with a single flashing green light.  It does not go through to the light sequence that indicates the start of the factory reset.

I am very frustrated and want a far more efficient way of solving this.  May be efficient for Vodafone but utterly ineffective for me.

[cineriv]

Hi David,

Your problem might be caused by a failing pwer supply.

Don't be mislead by the power light showing as normal.

Have a look at the first post of this thread and see what you think...... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-f...

Power supplies are readily available on Ebay and Amazon for around a tenner or less.

Regards