19-06-2012 08:57 PM
I have gone through the trouble shooting guide (for steady power light only) and still cannot get my Sure Signal to connect. Help please....
Note that I had trouble executing a couple of bits from the troubleshooting guide:
1) Under the "Manually configure your Router to allow port-forwarding" I could not work out what I was supposed to do with the list of destination IP addresses. I set up the ports and protocols no problem. And I had no issue assigning a static IP address. But the list of IP addresses is a mystery. N.B. The other issue I found was that the instructions on http://portforward.com only contained the first 4 ports and protocols (missing out ports 8 and 1723) and made no mention of the IP addresses. I tried both versions of the ports and protocols list.
2) My router doesn't allow me to enter an MTU size of 1500. The highest it goes is 1492.
Please note I am a Mac user so any instructions need to be Mac friendly.
Thanks very much
Solved! See best answer
19-06-2012 09:30 PM
I just performed a traceroute and a pathping. The results are below.
traceroute to 126.96.36.199 (188.8.131.52), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.929 ms 0.437 ms 9.386 ms
2 telehouse-gw2-lo1.idnet.net (184.108.40.206) 7.401 ms 7.094 ms 7.534 ms
3 telehouse-gw6-gi4-400.idnet.net (220.127.116.11) 7.117 ms 7.106 ms 7.225 ms
4 lndgw2.arcor-ip.net (18.104.22.168) 11.245 ms 8.293 ms 11.164 ms
5 22.214.171.124 (126.96.36.199) 9.037 ms 8.723 ms 8.677 ms
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Ping has started…
PING 188.8.131.52 (184.108.40.206): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- 220.127.116.11 ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
20-06-2012 03:32 PM
Bear with me while I review the information and research a solution for you.
20-06-2012 03:44 PM
I have two solutions for you:
1) Visit: http://192.168.1.1/VPN.htm
2) Ensure all VPN options are enabled, if not click "Enable"
3) Save Settings and then switch off/on the router. Wait one minute.
4) Power off/on the SureSignal.
1) Visit: http://192.168.1.1/Status_Lan.htm
2) Click DHCP Client Table
3) Highlight and "Copy" the MAC address belonging to the Sure Signal Box. You can tell which one it is by comparing the MAC address written on the box vs what you see on screen.
4) Visit: http://192.168.1.1/DMZ.htm
5) Click "Enabled"
6) Click "MAC Address" under Destination, and paste the copied MAC Address into the box.
7) Click "Save Settings"
8) Power off/on the router, wait one minute.
9) Power off/on the SureSignal.
Let me know how you get on.
20-06-2012 07:19 PM
All the VPN options were enabled. I added the Sure Signal MAC address to the DMZ screen and recycled both router and Sure Signal box as advised.
No change, I'm afraid.
Should I repeat the traceroute and ping tests?
20-06-2012 10:56 PM
Tracert already confirms that you are sucessfully routing out by the looks of things.
Can you pleast run this test: https://www.grc.com/x/ne.dll?bh0bkyd2
This will check what ports are open inbound to your home network. Can you run and report back.
Also do you have a work Laptop with VPN to the workplace? Just to help with VPN Diags.
21-06-2012 09:58 AM
These are the results of the port probe. I don't have a work laptop with VPN.
FYI I switched off the OS X firewall and I disabled the firewall settings on the WRT610N. Neither of these changes made any difference.
GRC Port Authority Report created on UTC: 2012-06-21 at 08:36:37
Results from scan of ports: 0-1055
0 Ports Open
0 Ports Closed
1056 Ports Stealth
1056 Ports Tested
ALL PORTS tested were found to be: STEALTH.
TruStealth: FAILED - ALL tested ports were STEALTH,
- NO unsolicited packets were received,
- A PING REPLY (ICMP Echo) WAS RECEIVED.
21-06-2012 10:03 AM - edited 21-06-2012 10:04 AM
This is very odd indeed.
Can you go to the "Administration" Tab on the Router, save a backup configuration and send that file in a PM?
I will review the config on a Linksys Simulator to see if there is a problem with the config somewhere.
21-06-2012 01:58 PM
User is sending me by e-mail a copy of his router config.
Will post back after investigation.
25-06-2012 01:55 PM
Jesse - Any news please?
I have some further information. I connect to the internet using the BT Infinity technology (ISP provider is IDNet). My set up at home includes a BT supplied modem (Huawei Echolife HG612) that connects to the telephone socket. The Linkysys WRT610N connects to the Echolife modem. There seems to be a lot of chatter elsewhere in the forums that suggests the BT Infinity technology is not compatible with VSS or, at best, it is a struggle to get it to work.
Has anyone out there got the VSS to work on BT Infinity? If so, I'd appreciate details of the router used and any tweaks necessary (I will have to buy a replacement for the WRT610N if necessary).
25-06-2012 03:05 PM
I've tried an Apple Time Capsule. Connected to my ISP fine. Set up port forwarding, etc. etc.
Still no change. The VSS does not connect and I'm am completely stealthed when I do a port probe at www.grc.com.
I've also phoned my ISP who informed me that they do no block any traffic and that the Echolife modem does not either.
I'm getting to the end ofmy tether having spent hours and hours on this.
Some feedback from the Vodafone tech guys would be great.
Anyone else out there with technical knowledge of port forwarding problems.
25-06-2012 09:09 PM
I dumped your 610 config into a Linksys simulator and found no problems with the config, it's setup perfectly.
This is a very puzzling one indeed.
26-06-2012 10:04 AM
I think the problem may boil down the the BT supplied modem that sits between the router and ISP. I've posted a message on the ISP forum to see if I can get any joy that way. I'll be back once I have more information.
27-06-2012 01:27 PM
Thank you for your posts and it is great to see the support from JesseMoore82.
So I can check at this end please can you supply us with your Sure Signal serial number.
28-06-2012 10:58 PM
Latest update: there was nothing wrong with the BT supplied modem. It was the WRT610N afterall. I gave up and bought a Billion 7800N and its working like a drean right out-of-the-box. A warning to everyone else: the WRT610N is a piece of rubbish and has problems exposing ports, port forwarding, UPnP, etc. Bite the bullet, get a better router and save yourself days of wasted time.
Thank you to everyone on the forum who responded to my cries for help. The advice and help led me to pinpoint the issue and resolve it.