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Solution

Solid Red power and flashing Internet light, no other lights

pslondon
2: Seeker
2: Seeker

‎29-09-2013 04:44 PM

Hi...

 

Similar to a few of the other users below by Sure Signal V3 has stopped working and i can not seem to reset it.

I've power cycled the device multiple times and tried resetting using the button as per other posts.

 

I've also tried de-registering it and then re-registering via the website and still no luck.

 

Serial Number: 40131161495

Speed Test: 31.31mb down, 1.68mb up

Pingtest: ping 35mbps jitter 5ms

External IP: 82.9.171.85

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 0.0.0.0 (0.0.0.0) 958.969 ms 1024.183 ms 1027.377 ms
2 bmly-core-2b-xe-030-0.network.virginmedia.net (213.105.193.113) 1018.572 ms 818.148 ms 783.446 ms
3 brnt-bb-1a-ae13-0.network.virginmedia.net (213.105.159.229) 789.206 ms 818.782 ms 818.333 ms
4 brhm-bb-1b-et-700-0.network.virginmedia.net (62.253.175.38) 819.281 ms
brnt-bb-1c-ae0-0.network.virginmedia.net (62.253.174.30) 818.583 ms 919.776 ms
5 brhm-bb-1c-ae7-0.network.virginmedia.net (62.253.174.102) 921.283 ms * *
6 * * tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210) 979.282 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 749.015 ms 307.852 ms 405.227 ms
8 85.205.116.6 (85.205.116.6) 512.827 ms 1022.779 ms 990.232 ms
9 * * *
10 * * *

 

Any help you can give would be greatly appreciated as i can not use any Vodafone phone at the moment!

 

Thanks

-Paul

 

 

 

 

 

 

 

 

 

0 Thanks
4 REPLIES 4

pslondon
2: Seeker
2: Seeker

‎30-09-2013 09:54 AM

Hi... Any help you can give me to get this sorted ?

 

Cheers

-Paul

0 Thanks

pslondon
2: Seeker
2: Seeker

‎30-09-2013 07:00 PM

HELLO ?? 

 

Any assistance Vodafone ???

0 Thanks

pslondon
2: Seeker
2: Seeker

‎01-10-2013 09:57 AM

Still no response ?????????????? Hello Vodafone, can someone assist !!!!

 

0 Thanks

Retired-Lee
Moderator (Retired)
Moderator (Retired)
In response to pslondon

‎02-10-2013 09:55 AM

Hi there pslondon,

 

Sorry for the late reply. We're really busy of late.

 

Everything checks out except your traceroute.

 

Each hop need to average below 200ms over three packets.

 

For example, your first hop:

 

1 0.0.0.0 (0.0.0.0) 958.969 ms 1024.183 ms 1027.377 ms

 

This works out at an average of 1003.509ms.

 

Each hop is almost the same average.

 

You'll need to speak to your internet service provider (ISP) to see if they can do anything to bring the hop times down.

 

Cheers,

 

LeeH

0 Thanks