Vodafone Sure Signal

[CairiB]

Hi there, I have had the sure signal for a few months now and it has stopped working periodically but I have always managed to reset it. However this time it just won't work, I have the red light and that's it. I have tried a reset, I have reset my homehub, I have switched the box off at the wall and nothing is working. Any help would be great fully received, without the sure signal I am unable,to make any calls or receive any at home. Cairi

[Matt]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Matt

Moderator
eForum Team

[CairiB]

I had a go at most of the stuff there, the only thing I haven't been able to try is the port forwarding, the only light that's on is the red power one, and I just don't know what to try now to be honest.

[Dave]

Hi CairiB,

Can you confirm for me if the red light if the steady or flashing? This would indicate different things, so we can ensure we follow the right route with this information.

Also, what is the serial number of the Sure Signal so we can check at this end?

Dave

[CairiB]

Thanks for your help,
It's a solid red light with no other lights on. The serial number is 40120149444

[James]

Hi ClairB,

Thanks for getting back to us.

I have taken a look at your serial number and can see that it updated on the network last night.

Can you confirm if you are still experiencing any issues?

If you are still having the same issue, please can you let me know the results of a traceroute by following the steps below;

On a PC :

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177    press Enter

Paste the output of this command into your reply.

James