25-06-2012 05:52 PM
25-06-2012 09:07 PM
27-06-2012 04:07 PM
29-06-2012 03:02 PM
Thanks for getting back to us.
I have taken a look at your serial number and can see that it updated on the network last night.
Can you confirm if you are still experiencing any issues?
If you are still having the same issue, please can you let me know the results of a traceroute by following the steps below;
On a PC :
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 188.8.131.52 press Enter
Paste the output of this command into your reply.