Ss Re sync required

[Mlg123]

Hi just changed phone from BB curve to iPhone 4S. Number has remained the same.
Can't connect to ss. Left overnight and reset procedure followed.
Ss serial number 40112875816. Do I need a re sync? If so please perform
Many thanks!

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Mlg123]

All Broadband etc is working fine as was the VSS until I changed my phone, so I believe that a resync is required.

Please resync the VSS and I will then perform the factory reset

Please let me know if you still require any of the other information

Many thanks Matt.

[Retired-Lee]

Hi there mlg123,

The resync has been done for you.

Cheers,

LeeH

[Mlg123]

Thanks LeeH

Presumably I just do a reset (as described in the forum - this will be done this evening now) and see if the problem is resolved?

Thanks for your help and quick response

[Jenny]

Hi MIg123,

That’s right, please perform a reset to complete the process

Let us know how you get on

Thanks,

Jenny

[Mlg123 · Accepted solution]

Thanks tech team

didn't even need to reset as all working as soon as I returned home

appreciate your fast professional response to my problem!