27-02-2012 08:23 PM
still having issues. A re-sync your end seems to allow my SS to work for about a week to ten dayswithout fault then it falls over again.
Came in from work tonight to the solid power light and nothing else.
29-02-2012 11:40 AM
Many thanks for your posts here.
@ BarryMEP, I have taken a look at your IP address and can see that it is not on the white list which is causing the issue for you however looking that the registration for your ISP it is showing as a non UK IP address.
Can I ask who your ISP (internet service provider) is?
Before I can request this we need to verify that it is aUKregistered IP address.
@ Daver1, your IP range is already on the White list so you shouldn’t have any issues in connecting to the Sure Signal through your internet connection however, there still hasn’t been a connection made to the server which would lead me to believe that this is a port issue and your router is blocking the VPN connection to our server from your Sure Signal.
In these circumstances there are two things you can do;
- Try a different router.
- Try to follow the port forwarding instructions listed in post 1.
@ Kilimax, I have re-synced this for you and also flagged it with our support teams to see if they can identify what is going on for you.
@Jayt, I can see the sure signal is hitting our server and the IP address is currently showing as on the White list.
Due to this it does lead me to believe that it could be either a firewall rule within the router or an issue with the ports not being open.
Please can you follow the instructions here to open the relative ports and let me know how you get on.
01-03-2012 09:54 AM
This is the reply I rec frim ISP Provider
My IP is dual registered in both GB and IE.
Vodaphone has not authorized North West Electronics as an approved ISP, We have requested that they allow us to carry their sure signal traffic, but they have not yet added us to their allowed lists. We are currently working to be included on the following list
But as of yet we are awaiting a response from Vodaphone to the status of our application.
Regards Technical Dept
Can you give any update on this??
04-03-2012 09:54 AM
My SS is not connecting again. There was a power cut in the night (the cooker clock had reset). I'm 100% sure there was a power cut the last time the SS refused to connect too. Is it possible the power cut is causing this problem? I've turned the firewall off and factory reset the device but no joy.
05-03-2012 03:20 PM
My ISP give me the below
The response from Vodafone came back as technical support or words to that effect. We do not have a specific contact.
Is there anyway I can push this forward??
05-03-2012 06:22 PM
Thanks for your posts here.
My apologies for your post being missed.
I have taken a look at this for you now and can see that the traceroute is fine.
Looking at the serial number that you have provided it looks like it has never been registered, please can you get the owner to log into their online account and register the Sure Signal.
@charlesr, it looks like the power cut has caused an issue with the Sure Signal connecting to our server.
I have re-synced this for you today, please let me know how you get on.
The IP address is still showing as IE rather thanUKwhich is why it is still being blocked.
Unfortunately we can’t add the IP address to the Whitelist until the ISP has updated the registration
05-03-2012 09:41 PM
the re-synch is only giving me a day or so of operation before dropping out.
I know that you and your team are trying to get a resolution but lets face it, I've now been without a regular service since the middle of December. That's three months now and there's been no progress.
I only renewed my contract with Vodafone on the strength of the SS providing me with a signal at home and I've had a service at home for a fortnight since the beginning of the new contract.
This really needs to be resolved soon otherwise I will move both contract phones to O2 as soon as it becomes practical.
I'm really disappointed in Vodafone
07-03-2012 12:22 PM - edited 07-03-2012 12:27 PM
EDITED - PLEASE IGNORE I THINK I'VE MANAGED TO SORT IT OUT!!!
I'm having trouble setting up my sure signal.
I have a Netgear DGND3300V2 router.
My Sure Signal is 40112534355
I've tried various things but can't get it to connect at all. Only the power light remains on.
Need some really clear, simple instructions as I'm not a great teckkie but I can follow instructions.
I've set my router up so that it only allows specific mac addresses to access it and I have added the Sure Signal box to it. I also have a schedule set up (I have kids so turn the net off for them school nights at 10pm) but I've set it up so that the Sure Signal box has access at all times to everything.
I was wondering if its something to do with the VPN - which I have no knowledge about and haven't set anything up in the router for this. I notice there is something in the router admin area to set this up but I have no idea what to do here and have never had need to touch it before.
Anyway any help would really be appreciated asap!
07-03-2012 01:11 PM
Been using my new Sure Signal successfully since last week but at about midday today it went down and hasn't been available since. All indicators were on, then system and phone started flashing. That status continued for about 10 minutes, then system and phone went out and haven't come back since.
I've checked my hub and network. All working fine. Rebooted the SureSignal with no improvement. Network lights on the back of the SureSignal are steady orange and flickering green. Checked on my SureSignal console and it all seems OK with a Status of 'active'.
Model is Alcatel Lucent 9361 Home Cell V2-V. Serial Number is 40120209214.