Hello BarryMEP,
Thanks for your post. I've checked though your posts and can see your IP has now been updated to a UK registered IP. I've therefore requested for this to be added to the whitelist.
I'm sorry for the late reply but we're a little busier of late and it's taking us longer than we'd like to respond 
Hey simon_w_day,
There have been reports of an outage from other users at about that time. The issue is now resolved, however. Your VSS should come online shortly.
Cheers,
Lee
Hi there eleanorgoodman,
Many thanks for your post. I can see you've already posted your query here.
Please can I ask that you only post your query once as it means we have to work more posts and this leads to longer waiting times?
I've already logged your other post to be worked and a member of the team will be with you as soon as they can.
Cheers,
Lee
Hi
My new VSS V2 has only a steady power light (the other two lights flash for 10mins at startup and then go out). The unit has been registered for over 24 hours.
It has been assigned a reserved (static) IP address that I can ping from the internal network.
I have opened the ports on my router.
The status is showing as active.
Serial Number *40120520271 
Status active
Date of registration 16/03/2012 23:24:54
The tracecrt is as follows
Tracing route to initial-ipsecrouter.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.10.1
2 14 ms 13 ms 13 ms host81-134-64-1.in-addr.btopenworld.com [81.134.64.1]
3 14 ms 13 ms 14 ms 213.120.182.141
4 14 ms 13 ms 13 ms 213.120.161.82
5 13 ms 13 ms 13 ms 217.41.222.82
6 14 ms 14 ms 13 ms 217.41.222.178
7 14 ms 14 ms 14 ms acc1-10gige-0-5-0-5.bm.21cn-ipp.bt.net [109.159.248.98]
8 22 ms 22 ms 23 ms core2-te-0-10-0-7.ilford.ukcore.bt.net [109.159.248.18]
9 21 ms 21 ms 21 ms 109.159.254.134
10 38 ms 25 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 23 ms 22 ms 22 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please help.
Hi zippmania,
Welcome to the eForum from all of the team.
I have taken a look at the Sure Signal for you and can see that it is fully registered and connected to our server this morning.
Can I ask if you are still experiencing this issue?
If yes, please can you let me know your external IP address so this can be checked against our white list.
@ sparkiemike, are you able to try the Sure Signal either with a different router or on a different internet connection to identify if it is an equipment or a broadband issue.
@ stuartscales, I can see that the Sure Signal is registered and also the IP range is currently on the white list for you.
However I can see that your Sure Signal has not connected to our server and looking at your traceroute It looks like there is a latency issue on hop 6 as the ping time is currently 699ms which is bordering on the limit for the Sure Signal to create a VPN connection.
You will need to contact your ISP directly to raise a fault with the line before we can look at this any further.
James
