Vodafone Sure Signal

[rjp]

Hi Lee,

manged to get a bit further with the trouble shooting and problem is now solved after changing MTU setting from 1492 to 1500.

Many thanks for your help

[sturczyn]

yes Yes YES - thank you!  Now that my IP address has been whitelisted I have white lights!  Very pretty!  (And my mobile finally works in this little village)

Thanks very much for sorting this out.

Regards - Steve

[James]

Hi Guys,

Thanks for your responses here, I’m pleased to see that you are now up and running and enjoying life with 3G coverage.

If you have any comments regarding how I or the team have handled your query, please complete our short feedback survey.

James

[malachyt]

Hello

I've had a Sure Signal for a little under a year and it's been fine. However, earlier this week all the lights went out except the power, and have not returned. i've tried restarting several times, I've checked all the settings and port forwarding on the router and I've done a reset on the Sure Signal. Could you please offer any help to get it up and running again?

The router is a Netgear WTG624 v3, the Sure Signal serial number is 40110932312, and my ISP is Shetland Broadband.

Thanks

Malachy

[Dingus]

Thanks Dave.

I have done all of the advice in previous posts.

My IP is 91.125.112.150. However this is a dynamic IP.

My traceroute

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2    29 ms    24 ms    25 ms  lo0-central2.ptn-ag04.plus.net [195.166.130.23]

  3    24 ms    23 ms    22 ms  gi2-5-421.ptn-gw01.plus.net [84.92.2.137]
  4   107 ms   164 ms    68 ms  po4.ptn-gw02.plus.net [212.159.1.139]
  5    23 ms    23 ms    23 ms  po6.ptw-gw01.plus.net [212.159.1.136]
  6    23 ms    35 ms    23 ms  po4.ptw-gw02.plus.net [212.159.1.135]
  7    24 ms    23 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  8    25 ms    24 ms    24 ms  85.205.116.14
  9  ^C
C:\>

My download speed is 9.55 Mbps and upload 0.38Mbps

Ping speed is 25ms

[nickyandrob]

Hello there,

We've tried what you said, and I've reset the router/broadband - in myriad combinations over the past week, and waiting over a day each time.

In each case everything worked perfectly apart from the VSS.  The two white lights flashed for about 10 minutes in each case, and then went off.  Still nothing but the red power light.

Do you have any more advice please?

Thanks, Rob.

[Dingus]

My new ip is 87.113.124.14

[3shirts]

Hi,

I had done most of the troubleshooting steps but I didn't have the TCP ports forwarded, only the UDP ones so I added those and left it 24 hours and it seems to be back up now.

Thanks

[James]

Hi malachyt,

Thanks for your post here and welcome to the Vodafone eForum from all of the team.

I have taken a look at your Sure Signal and can see that its not connected to our server since 11/05/2012 due to this I have re-synced the unit for you today however please can you let me know your external IP address and also the results of a traceroute using the details at the bottom of my post.

@ Dingus,  everything on the traceroute that you have provided looks fine and I can see that your speed test results and your IP address are both fine and on the whitelist.

Please can you let me know your Sure Signal serial number so I can check the registration for you.

@ nickyandrob, Please can you perform a traceroute with the details outlined at the bottom of my post and let me know the results.

Also are you able to try the Sure Signal on a different internet connection?

@3shirts, please can you let me know the Sure Signal serial number so we can take a look at the registration and connection history for your unit.

VSS Traceroute command

On a PC :

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177    press Enter

Paste the output of this command into your reply.

James

[bga47]

 Any progress on getting my externap IP address added to your white list?

Its been over a week now and I have aksed before but still not got any response other than you are chasing it up?

[malachyt]

Thanks James

My IP is 37.235.41.98

The result of the traceroute is:

1  3ms   1ms  1ms  192.168.1.1

2 - 30 say Request timed out.

Many thanks

Malachy

[Dingus]

Hello again

My serial number is 40110422397

[Kasalic]

Quick update, I was having issues getting VSS to work with Draytek 120 and Apple Airport Extreme. Having tried the steps suggested and trying a resync, I decided to bite the bullet and swap the Draytek 120 for a Netgear DG834 wired router. Doing some research I found a site that explained how to switch the Netgear to Modem Only mode. Few minutes later the internet was back up and running and following a reboot the VSS reconnected an hour or so later, so all is now good, and I get to use the Airport Extreme and Mac Server to manage the DHCP and NAT as I needed to do.

[petejf]

Mine is now all working following the resync

thanks alot

[bga47]

My sure signal is now working. Thanks for you help in getting it set up :-)

[DaveCD]

Hi bga47, Kasalic and petejf

Thank you for your posts and I am pleased to see your services are now working.

Hi malachyt

I have requested that your IP address is added to our whitelist and will let you know once I have any further information.

Hi Dingus

I have resynchronised your device, please wait one hour and then perform a reset and let me know how you get on.

Many Thanks

DaveCD

eForum Team

[ThePath]

Hi. Same issues as others here

IP: 95.146.6.70

UPLOAD SPEED: 0.38Mbps

DOWNLOAD SPEED: 3.28Mbps

PING: 73ms

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  voyager.home [192.168.1.1]   2    39 ms    38 ms    39 ms  217.47.186.58   3   111 ms    38 ms   134 ms  217.47.187.161   4    51 ms    52 ms    52 ms  213.1.67.78   5    53 ms    52 ms    53 ms  213.1.67.252   6     *        *        *     Request timed out.   7    52 ms    52 ms    52 ms  87.237.20.244   8    57 ms    56 ms    58 ms  bundle-ether1.lontr1.London.opentransit.net [193 .251.255.101]   9    51 ms    52 ms    51 ms  level3-2.GW.opentransit.net [193.251.248.46]  10    53 ms    54 ms    51 ms  ae-2-52.edge4.London1.Level3.net [4.69.139.106]

 11    53 ms    54 ms    54 ms  195.50.122.66  12    72 ms    71 ms    72 ms  85.205.116.10  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

Can you check Im white listed?

Thanks

[James]

Hi ThePath,

Thanks for your post here.

I have taken a look at the details that you have provided and can see that;

Your speed test results are all OK.

Your IP range is on the Whitelist.

Your traceroute is OK other than hop 6 which may be causing the issue which you will need to get your ISP to check your broadband line to verify what is going on there.

However, in the meantime please can you also let us know your Sure Signal serial number so that we can check the registration for you.

Once we have this and you have chased your ISP regarding hop 6 we will be able to investigate your issue further.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[ThePath]

Hi thanks for the reply

Serial num is: 40121024208

What should I say to my ISP what is hop 6?

Could my router be doing something, I think its a bt voyager 2110.

Cheers

[Dingus]

I thought I'd already posted this, but can't find it.

My serial number is 40110422397