12-05-2012 02:11 AM
yes Yes YES - thank you! Now that my IP address has been whitelisted I have white lights! Very pretty! (And my mobile finally works in this little village)
Thanks very much for sorting this out.
Regards - Steve
13-05-2012 08:46 AM
Thanks for your responses here, I’m pleased to see that you are now up and running and enjoying life with 3G coverage.
If you have any comments regarding how I or the team have handled your query, please complete our short feedback survey.
13-05-2012 03:36 PM
I've had a Sure Signal for a little under a year and it's been fine. However, earlier this week all the lights went out except the power, and have not returned. i've tried restarting several times, I've checked all the settings and port forwarding on the router and I've done a reset on the Sure Signal. Could you please offer any help to get it up and running again?
The router is a Netgear WTG624 v3, the Sure Signal serial number is 40110932312, and my ISP is Shetland Broadband.
13-05-2012 04:11 PM - edited 13-05-2012 04:13 PM
I have done all of the advice in previous posts.
My IP is 18.104.22.168. However this is a dynamic IP.
Tracing route to 22.214.171.124 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.254
2 29 ms 24 ms 25 ms lo0-central2.ptn-ag04.plus.net [126.96.36.199]
3 24 ms 23 ms 22 ms gi2-5-421.ptn-gw01.plus.net [188.8.131.52]
4 107 ms 164 ms 68 ms po4.ptn-gw02.plus.net [184.108.40.206]
5 23 ms 23 ms 23 ms po6.ptw-gw01.plus.net [220.127.116.11]
6 23 ms 35 ms 23 ms po4.ptw-gw02.plus.net [18.104.22.168]
7 24 ms 23 ms 23 ms LNDGW2.arcor-ip.net [22.214.171.124]
8 25 ms 24 ms 24 ms 126.96.36.199
My download speed is 9.55 Mbps and upload 0.38Mbps
Ping speed is 25ms
13-05-2012 04:30 PM
We've tried what you said, and I've reset the router/broadband - in myriad combinations over the past week, and waiting over a day each time.
In each case everything worked perfectly apart from the VSS. The two white lights flashed for about 10 minutes in each case, and then went off. Still nothing but the red power light.
Do you have any more advice please?
14-05-2012 03:25 PM
Thanks for your post here and welcome to the Vodafone eForum from all of the team.
I have taken a look at your Sure Signal and can see that its not connected to our server since 11/05/2012 due to this I have re-synced the unit for you today however please can you let me know your external IP address and also the results of a traceroute using the details at the bottom of my post.
@ Dingus, everything on the traceroute that you have provided looks fine and I can see that your speed test results and your IP address are both fine and on the whitelist.
Please can you let me know your Sure Signal serial number so I can check the registration for you.
@ nickyandrob, Please can you perform a traceroute with the details outlined at the bottom of my post and let me know the results.
Also are you able to try the Sure Signal on a different internet connection?
@3shirts, please can you let me know the Sure Signal serial number so we can take a look at the registration and connection history for your unit.
VSS Traceroute command
On a PC :
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 188.8.131.52 press Enter
Paste the output of this command into your reply.
15-05-2012 09:48 AM
Quick update, I was having issues getting VSS to work with Draytek 120 and Apple Airport Extreme. Having tried the steps suggested and trying a resync, I decided to bite the bullet and swap the Draytek 120 for a Netgear DG834 wired router. Doing some research I found a site that explained how to switch the Netgear to Modem Only mode. Few minutes later the internet was back up and running and following a reboot the VSS reconnected an hour or so later, so all is now good, and I get to use the Airport Extreme and Mac Server to manage the DHCP and NAT as I needed to do.
15-05-2012 05:18 PM
Hi bga47, Kasalic and petejf
Thank you for your posts and I am pleased to see your services are now working.
I have requested that your IP address is added to our whitelist and will let you know once I have any further information.
I have resynchronised your device, please wait one hour and then perform a reset and let me know how you get on.
15-05-2012 09:54 PM
Hi. Same issues as others here
UPLOAD SPEED: 0.38Mbps
DOWNLOAD SPEED: 3.28Mbps
Tracing route to 184.108.40.206 over a maximum of 30 hops
1 1 ms 1 ms 1 ms voyager.home [192.168.1.1] 2 39 ms 38 ms 39 ms 220.127.116.11 3 111 ms 38 ms 134 ms 18.104.22.168 4 51 ms 52 ms 52 ms 22.214.171.124 5 53 ms 52 ms 53 ms 126.96.36.199 6 * * * Request timed out. 7 52 ms 52 ms 52 ms 188.8.131.52 8 57 ms 56 ms 58 ms bundle-ether1.lontr1.London.opentransit.net [193 .251.255.101] 9 51 ms 52 ms 51 ms level3-2.GW.opentransit.net [184.108.40.206] 10 53 ms 54 ms 51 ms ae-2-52.edge4.London1.Level3.net [220.127.116.11]
11 53 ms 54 ms 54 ms 18.104.22.168 12 72 ms 71 ms 72 ms 22.214.171.124 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
Can you check Im white listed?
17-05-2012 08:43 AM
Thanks for your post here.
I have taken a look at the details that you have provided and can see that;
Your speed test results are all OK.
Your IP range is on the Whitelist.
Your traceroute is OK other than hop 6 which may be causing the issue which you will need to get your ISP to check your broadband line to verify what is going on there.
However, in the meantime please can you also let us know your Sure Signal serial number so that we can check the registration for you.
Once we have this and you have chased your ISP regarding hop 6 we will be able to investigate your issue further.
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.