Vodafone Sure Signal

[JayBM]

Ok so it started working this morning, after de-registering and re-registering again.

Weird, but happy. No action required.

[bluemoon12]

Hi James,

I supplied the informatiion requested last week.

Any news on whether this provides any guidance as to my problem?

Regards

[maxlyne87]

Hi DaveCD

I have performaed the factory reset as you said, the device has still not reconnected is there anything else we can try

Thanks

Max

[James]

Hi Guys,

Thanks for your post, please see your responses below;

@ JayBM, it does look like there was a problem with latency on your broadband line however, as this is now resolved you don’t need to worry.

I would say keep an eye on this and let us know if you have any other issues.

@ bluemoon12, my apologies for not replying to you sooner, I have taken a look at the PM that you have sent to me and all of the traceroute speed test and IP address are all fine.

I can see that the unit has registered however there has been no connection to the server as of yet which would normally indicate a possible port or firewall issue.

Can you look at the inbound firewall to see if you are able to specify a rule set to allow inbound connections to the Sure Signal?

@ maxlyne87, I can see that there hasn’t been a connection made since 20/05/12 however so we can identify what is happening here please can you confirm the following details for me;

The results of a speed test

The results of a ping test

The results of a traceroute

Your external IP address (to see if your ISP has changed this)

Are all ports open?

Is the MTU set to 1500?

Are there any firewalls blocking the Sure Signal?

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177    press Enter

Paste the output of this command into your reply.

James

[bluemoon12]

Hi There,

I am able to set inbound firewall settings, and have previously tried this per the forum notes.

Can you confirm exactly which rules I need to apply?

Regards

[maxlyne87]

Here is the information you need

Speed Test

Download = 4.61mps

Upload = 0.16mps

Ping Test

Line Quanlity B*

Ping = 39ms

Jitter = 11ms

Unble to test packet loss

Traceroot

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 4 ms 3 ms 192.168.8.1
2 4 ms 252 ms 242 ms host81-148-64-1.in-addr.btopenworld.com [81.148.
64.1]
3 258 ms 255 ms 265 ms 213.120.178.141
4 334 ms 311 ms 316 ms 213.120.177.98
5 363 ms 361 ms 373 ms 217.41.168.179
6 166 ms 151 ms 157 ms 217.41.168.107
7 271 ms 223 ms 199 ms acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.86]
8 199 ms 204 ms 202 ms core2-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.27]
9 225 ms 224 ms 215 ms 213.131.193.62
10 34 ms 33 ms 83 ms peer1-xe11-1-0.telehouse.ukcore.bt.net [109.159.
254.112]
11 40 ms 35 ms 37 ms lndgw2.arcor-ip.net [195.66.224.124]
12 37 ms 34 ms 35 ms 85.205.116.10
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

External IP Address

81.138.23.33

All ports are open

MTU is set to 1500

There are no firewalls blobking the Sure Signal Box

Thanks

Max

[Ned]

I have had about 5 months steady VSS service with occasional modem and /or VSS resets following a power cut and a problem at our local land line exchange. However, I now have a steady power light and the Ethernet link light on the back flashes at a steady rate synchronously with the corresponding port light on the modem router. I have followed the advice given on http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Steady-Power-Light-Only/td-p/679...  except for manual configuration - as there has been no need for that previously. I observe the following:

The modem cannot detect the VSS (and UPnP remains enabled)

A simple modem reboot does not solve the issue

VSS power disconnection and reconnection (which has worked after power cuts) does not solve the issue.

The hard reset procedure given in the link above does not result in any response from the front panel System and Phone lights at all.

Disconnection and reconnection of the power lead in the hard reboot procedure or without pressing the reboot button does not result in the System and Phone lights illuminating at all. The lamp conditions are unchanged and remain at: steady power and flashing Ethernet.

Can you help please?

[Lee]

Hi there guys,

@ bluemoon12 - All the rules that need to be applied are in the very first post in this thread

@ maxlyne87 - I'm afraid you'll need to speak with your ISP. There is lots of latency on your line and the upload speed is half of what is required to successfully mange to make one call. If you couple that with the bandwidth being shared between other devices that are connected to your router and it is inevitable that you will see problems. 

The steady power light is being seen by you because the VPN (Virtual Private Network) isn't able to remain open due to the huge response times.

@ Ned - Please could you let me know your VSS serial number?

Cheers,

Lee

[KateT6]

I am able to see the VSS and it's IP address
All port forwarding is open I have added VSS for channels 500-4500

Still only have the power light on (The others flash for 10mins on start up)

Speed test
Upload Speed - 0.96mps
Download speed - 9.70mps

External IP - 82.0.39.238

Traceroot
tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     6 ms     5 ms     6 ms  10.14.152.1
  3     9 ms     7 ms    15 ms  popl-core-2a-ae4-671.network.virginmedia.net [62
.255.161.61]
  4     7 ms     7 ms     8 ms  popl-bb-1a-ae6-0.network.virginmedia.net [82.14.
127.241]
  5     8 ms     7 ms     7 ms  nrth-bb-1b-as3-0.network.virginmedia.net [213.10
5.172.13]
  6    11 ms    33 ms     9 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  7    10 ms    11 ms    26 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  8    29 ms    11 ms    13 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

All ports open
MTU set to 1500
No firewalls blocking

Any help appreciated

[KateT6]

Serial Number 40120218694

[Lee]

Hi there KateT6,

Many thanks for your post.

Your traceroute and speeds look absolutely fine to me.

I can see it has worked in the past so I'm pretty sure it's not your IP address on the blacklist, though I'd like it if you could provide me with that anyway, just to be sure - External IP

I've also forced a resync of your device. Please factory reset using the process below and let me know how you get on.

VSS Factory Reset

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Cheers,

Lee

[NickPKK]

MTU is set at 1492 and cam't be changed to a higher value (1500) for some reason - BT don't seem to know why but say it shouldn't make a difference.

However, 10 minutes ago - without any further changes - I did a reset on the VFSS and it has started to work again - no idea why, but just hope it contnues to do so.

[Dingus]

After having problems SOLVED for my VSS working with my Linksys router, my Router died.

I replaced this with a Netgear DGND3700.......... And yes, I now have the same problem that others seem to be having with this Netgear router.

I've tried all the forum's fix's but still nothing is working.

On the first page of this post there is a list of IP addresses to forward, but I can't find a way of associating (Forwarding) these in my router.

The Port Forward link doesn't have my model.

Can anyone help?

[DaveCD]

Hi Dingus

Thank you for your post and I am sad to see you are experiencing difficulties since changing your equipment.

Unfortunately we do not support routers as there are so many however we have seen this previously here and the query was resolved.

Let me know how you get on.

Many Thanks

DaveCD

eForum Team

[pryan54]

Hello

Vodafone Sure Signal S/N 40112026295 not workin.

Could you check please? It used to work although I haven't checked iit for about 3 months so it could have stopped in that time.

Regards

Paul

[dannyboy1121]

My sure signal has come back - 

The issue appears to be firewall related.

To explain - my firewall is open for TCP/UDP on all recommended ports - yet I found there were still rejections in the syslog.

No particular ports - the traffic being blocked was PR UDP. PR = Packet Repeat ??? To get the Sure Signal working - I just had to open the firewall right up.

Can we get the endpoint addresses or relevant subnet so I can narrow down access to Vodafone only infrastructure?

I'm not sure why this has become an issue as I'm sure this configuration previously worked.

[Ned]

My VSS serial no. is: 41113717494

[DaveCD]

Hi pryan54

Thank you for your post.

I can see that the Sure Signal has not connected since the start of the year, this will then be removed and become dormant from the servers so I have resynchronised this for you, please reset the device and let me know how you get on.

Hi dannyboy1121

I am so pleased to see that this has now been resolved, if you experience any further difficulties please do not hesitate to post.

Hi Ned

Thank you for your post, this too has not connected for a number of weeks so I have resynchronised this.

Please reset your device and let me know how you get on.

Many Thanks

DaveCD

eForum Team

[nickyandrob]

Hello - here are our traceroute results as requested - admittedly some time ago.  Please advise of next steps.  Thank you!

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  api (192.168.1.254)  6.482 ms  1.652 ms  1.815 ms

 2  217.32.141.134 (217.32.141.134)  9.292 ms  11.866 ms  9.488 ms

 3  217.32.141.190 (217.32.141.190)  10.631 ms  12.700 ms  17.980 ms

 4  213.120.161.58 (213.120.161.58)  12.483 ms  12.257 ms  14.605 ms

 5  217.41.222.54 (217.41.222.54)  12.276 ms  14.624 ms  13.624 ms

 6  217.41.222.182 (217.41.222.182)  12.600 ms  15.391 ms  12.083 ms

 7  acc2-10gige-0-0-0-5.bm.21cn-ipp.bt.net (109.159.248.202)  16.562 ms  13.412 ms  12.153 ms

 8  core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152)  18.379 ms  23.057 ms  23.915 ms

 9  peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124)  18.532 ms  18.369 ms  18.945 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  23.171 ms  19.450 ms  20.975 ms

11  85.205.116.2 (85.205.116.2)  17.686 ms  18.048 ms  22.674 ms

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[maellis]

I received my VSS on Monday and set it up, waited 24 hours (over 2 days now), but it is not working. I have the steady power light and no other lights problem.

I've followed all of the suggestions and set up port forwarding etc but still no joy. My serial no. is 40121450916. My router is a D-Link DIR-645.

Thanks

Mark