Vodafone Sure Signal

[aliflower7]

Ok, after two weeks I'm finally getting round to trying to find out what is wrong with the expensive piece of plastic on my shelf  

worked fine for the first few weeks then just stopped, tried rebooting my router etc, no joy, dashboard says it's active, what else am I meant to do? I really do not want to have to phone a call centre, I couldn't face it! What other info do I need to provide?

Serial Number * 40110734080 

Status active

Date of registration 13/05/2011 20:44:34

[AmareArgentum]

Hi Do you have any news for me please. I still cannot get the replacement SS working, in spite of checking everything and having tried resetting since the resynch that you carried out.

It is getting very difficult to work from home with so little signal

Thanks

Amanda

[zozo4]

I've now been in touch with Belkin who have confirmed that I now have the correct ports open for the VSS. I've done a reset on the Sure Signal, rebooted the router again and deregistered/reregistered.

Still only the power light on.

Where do I go from here Vodafone?????

Belkin Play model No. F7D4402v1

VSS serial 40112305814

ISP Virginmedia

[BenJ]

Hi aliflower7

Welcome to the eForum!

Looking at your serial number, I can see that your VSS hasn’t contacted the Vodafone VPN server since the 05/07/2011 I've resync'ed your Sure Signal device and would ask for you to try a factory reset

 To factory reset the Sure Signal box:

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
• Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.

If this still isn’t working then I would suspect a connectivity issues between your router and Vodafone VPN server, could you reply back after performing the following:

• On a PC :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177 press Enter
• Paste the output of this command into your reply along with a copy of the results from running a speed test

Thanks

Hi AmareArgentum

If the replacement Sure Signal hasn’t fixed the issue then we would suspect that potentially there is an issue with your internal network configuration or line that is causing this. I haven’t seen an email from you letting us know that your still having a problem. Did you reply to Lee at all?

Thanks

Hi zozo4

Could you do the same as aliflower7, I've resynched your box for you.

Thanks

BenJ
eForum Team

[AmareArgentum]

Hi Ben

I responded to Trev via email and have since spoken to Lee on the phone. Once I received the replacement SS I responded via this thread as agreed with Lee. Lee has done a resynch and I have checked all the router settings, network etc. I have tried resetting the SS several times and seem to be getting nowhere. Please can you help to get this resolved.

Amanda

[aliflower7]

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]over a maximum of 30 hops:
  1     2 ms     1 ms     1 ms  192.168.10.1 

2    53 ms    42 ms    47 ms  host-2-98-240-1.as13285.net [2.98.240.1] 

3    91 ms    94 ms    60 ms  host-78-151-225-209.static.as13285.net [78.151.225.209] 

4     *       38 ms    29 ms  host-78-151-225-216.static.as13285.net [78.151.225.216] 

5    40 ms    36 ms    30 ms  xe-11-3-0-rt001.bre.as13285.net [62.24.240.144]
  6    29 ms    30 ms    44 ms  xe-11-2-0-rt001.sov.as13285.net [62.24.240.5] 

7   108 ms    29 ms    28 ms  host-78-144-0-140.as13285.net [78.144.0.140] 

8     *        *      138 ms  abovenet.killercreation.co.uk [79.141.38.129] 

9     *        *      154 ms  above-gblx.lhr3.uk.above.net [64.125.12.154] 

10   114 ms   104 ms    99 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

 11     *        *        *     Request timed out. 

12     *        *        *     Request timed out. 13     *        *        *     Request timed out. 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out. 16     *        *        *     Request timed out. 17     *        *        *     Request timed out. 18     *        *        *     Request timed out. 19     *        *        *     Request timed out. 20     *        *        *     Request timed out. 21     *        *        *     Request timed out. 22     *        *        *     Request timed out. 23     *        *        *     Request timed out. 24     *        *        *     Request timed out. 25     *        *        *     Request timed out. 26     *        *        *     Request timed out. 27     *        *        *     Request timed out. 28     *        *        *     Request timed out. 29     *        *        *     Request timed out. 30     *        *        *     Request timed out.
Trace complete.

Date Download Speed Upload Speed

Today 22:58	6295 kbps (787kB/s)	552 kbps (69kB/s)

Thanks

[zozo4]

Still no signal light on the VSS.

Results as follows:

Ping 28ms     Download Speed 6.86 Mbps     Upload Speed 0.38 Mbps

C:\Users\asus>tracert 212.183.133.177
Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]over a maximum of 30 hops:
1     1 ms     1 ms     1 ms  router [192.168.2.1]

2     *       12 ms    10 ms  glfd-bam-2.network.virginmedia.net [194.145.148.184]

3    12 ms    12 ms    12 ms  glfd-core-1b-ge-112-21.network.virginmedia.net [82.0.243.45]

4    14 ms    12 ms    12 ms  glfd-bb-1a-xe-710-0.network.virginmedia.net [213.105.175.85]

5    14 ms    11 ms    11 ms  glfd-bb-1b-ae0-0.network.virginmedia.net [213.105.172.6]

6    14 ms    13 ms    13 ms  brnt-bb-1a-as3-0.network.virginmedia.net [212.43.163.106]

7    20 ms    19 ms    18 ms  Port-channel100.ar7.AMS2.gblx.net [64.213.176.61]

8    37 ms    35 ms    35 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out. 

12     *        *        *     Request timed out. 

13     *        *        *     Request timed out. 

14     *        *        *     Request timed out. 

15     *        *        *     Request timed out. 

16     *        *        *     Request timed out. 

17     *        *        *     Request timed out. 

18     *        *        *     Request timed out. 

19     *        *        *     Request timed out. 

20     *        *        *     Request timed out. 

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out. 

24     *        *        *     Request timed out.

25     *        *        *     Request timed out. 

26     *        *        *     Request timed out. 

27     *        *        *     Request timed out. 

28     *        *        *     Request timed out. 

29     *        *        *     Request timed out. 

30     *        *        *     Request timed out.
Trace complete.

Hope you can help

[BenJ]

Hi AmareArgentum

Hmm! so you have had an exchange box and your still having the same issues? We can rule out the Sure Signal box as the cause of your connection issues. We would now need to look further into this.  If you can reply back to the last email you received form us I can pull up your previous details and check through to make sure nothing has been missed. 9/10 if a replacement box doesn’t resolve the issue then it’s potentially the line or the internal network configuration that’s causing this issue.

Thanks

Hi Aliflower7

Your Report does indicate there are line issues with the time outs you have had, I would suggest speaking to your ISP about the latency on the line.

Thanks

Hi ZoZo4

Speed and trace route report looks good here, I would suggest making sure your internal network configuration is correct. Looking at the backend system I can’t see where your Sure Signal box has ever connected to the VPN server. This would indicate either the internal network isn’t configured correctly or that the box is faulty, if you can check  your internal network to make sure all ports are open correctly etc,  let me know and I will then progress this to the next step for you.

Thanks

BenJ
eForum Team

[pmo]

Please can you help me. We are just getting a constant red power light. Tried resetting ss and router, still the same.

I have done what you have said in a previous post. The router is a Linksys WAG54G.

Thanks

Pauline

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

1 134 ms 55 ms 55 ms 217.47.250.250

2 47 ms 49 ms 48 ms 217.47.200.161

3 51 ms 49 ms 48 ms 213.123.107.6

4 53 ms 54 ms 48 ms 213.123.107.177

5 54 ms 51 ms 51 ms core2-pos0-8-0-7.ilford.ukcore.bt.net [194.72.20

.157]

6 52 ms 45 ms 50 ms transit1-xe-1-1-0.ilford.ukcore.bt.net [194.72.7

.38]

7 718 ms 545 ms 56 ms t2c3-xe-10-3-0.uk-ilf.eu.bt.net [166.49.168.77]

8 51 ms 47 ms 50 ms ethernet14-3.ar9.lon3.gblx.net [64.214.149.29]

9 55 ms 54 ms 63 ms ae5.scr3.LON3.gblx.net [67.17.72.22]

10 51 ms 49 ms 49 ms tenge7-4-10G.ar6.LON3.gblx.net [67.16.144.249]

11 61 ms 60 ms 67 ms VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx

.net [64.214.144.122]

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

[zozo4]

Hi Ben,

I have rechecked the ports and also been back in touch with Belkin and they have assured me that my configuration of the router means that the ports are open to the VSS.

I have also reset both VSS and router and still it ends up with just the power light on. I would appreciate it if you could progress my problem to the next step.

Thanks

[MD]

I have read your guide with interest as I have a Vodafone sure signal that powers up, runs through the flashing light stage, then sits there with only the red power light on.  I have spent some considerable time attempting to get this to work, with no real progress, but a great deal of frustration.  I have largely tried your suggestions but have got a little lost.  I have checked all the obvious (internet, leads etc)  Please can you give me some steer (in plain English not IT speak) on how to get this to work, before i pull all my hair out.

 My router details are:

Belkin ADSL modem with high speed G router.
Runtime Code version	F5D7633-4Av1_UK_1.00.000
Boot Code Version	1.0.37-5.15
Hardware Version	V1.0J3
ADSL Modem Code Version	A2pB015c6
Serial Num	168-168-16888

ISP is Talk Talk

Sure Signal model 9361 home cell Serial number 40112212903

The belkin is set to automatically assigns IP addresses and the DHCP service is on. I have enabled the uPnP.   However, I do not see the sure signal box listed under the DHCP clients, so can only assume that is the first problem.

[Lee]

Good afternoon all,

@ pmo - Thanks for performing the traceroute. I can see at hop 7 the response time is 3 to 4 times the maximum response time that will allow the Sure Signal to operate fully.

I'm afraid we cannot help with this and you'll need to speak with your ISP. The maximum response time is 200ms.

@ zozo4 - I've just sent an email to your registered eForum address. Please reply with the requested details and we'll be in touch.

@ MD - Thanks for your post.

Would it be possible that you could also perform a traceroute test?

• On a PC :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177 press Enter
• Paste the output of this command into your reply along with a copy of the results from running a speed test.

I've had a look at your serial number (thanks for supplying it) and can see everything looks fine at our end.

Let me know how you get on.

Kindest regards to all,

Lee

eForum Team

[MD]

Thanks for the the reply.  My broadband speed test results were Download 6.07Mbps and upload a mere 0.38Mbps.  I have also run the trace that you suggested with the following result (its all Greek to me). 

Tracing route to host212-183-133-177.uk.access.vodafone.net
[212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms  <1 ms    <1 ms  192.168.2.1

  2    20 ms  20 ms    19 ms  89-168-144-1.dynamic.dsl.as9105.com [89.168.144.1]

  3    32 ms   31 ms    59 ms  xe-4-0-0.ner001.the.as13285.net [80.40.155.102]

  4    32 ms   31 ms    32 ms  80.40.155.103

  5    31 ms   32 ms    31 ms  xe-10-3-0.bragg001.log.as13285.net[80.40.155.35]

  6    33 ms   32 ms    32 ms  xe-5-3-0.scr001.log.as13285.net [80.40.155.50]

  7    35 ms   33 ms    33 ms  xe-0-2-0.lon14.ip4.tinet.net [77.67.64.5]

  8    36 ms   33 ms    32 ms  213.200.77.234

  9    42 ms   42 ms    42 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx .net [64.214.144.122]

 10     *       *        *    Request timed out.

 11     *     *        *     Request timed out.

 12     *     *        *     Request timed out.

 13     *    *        *     Request timed out.

 14     *     *        *     Request timed out.

 15     *              *    Request timed out.

 16     *       *        *     Request timed out.

 17     *       *        *     Request timed out.

 18     *       *        *     Request timed out.

 19     *       *        *     Request timed out.

 20     *       *        *     Request timed out.

 21     *       *        *     Request timed out.

 22     *       *        *     Request timed out.

 23     *       *        *     Request timed out.

 24     *       *        *     Request timed out.

 25     *       *        *     Request timed out.

 26     *       *        *     Request timed out.

 27     *       *        *     Request timed out.

 28     *       *        *     Request timed out.

 29     *       *        *     Request timed out.

 30     *       *        *     Request timed out.

Trace complete.

Any suggestions as to the problem??

[BenJ]

Hi MD,

Looking at your details, I suspect that the router isn’t connecting to the Vodafone VPN due to the internal network configuration of the router.

You may need to assign a static IP address for your sure Signal if DHCP isn’t finding the device.  Have you checked the Ethernet cable that connects the Sure Signal to the router?

I can see you mentioned that you’re using a Belkin router, Have you seen this guide? It shows a pictorial step by step on how to set up your router with the ports that need to be open. I noticed that port 8 was missing from this guide however you will need to open this port.

Please let me know how you get on

Thanks

BenJ
eForum Team 

[charlesr]

Hi (posting on behalf of my wife's vodafone account)

Please help.

I have a new version SureSignal:

• Serial Number 40112439555
• Status: active
• Date of registration 19/07/2011 12:32:28

It is unable to connect and sits with the single red light on.

I have a 3Com 3CRWDR101A-75 router with uPnP enabled.

I then tried opening the ports which was unsuccessful (with factory reset).

I then tried placing the SureSignal in the DMZ which was unsuccessful (with factory reset).

I am with Vivaciti broadband (the fastest possible connection available on my exchange):

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  . [192.168.1.1]
  2    12 ms    12 ms    11 ms  18.128.107.77.in-addr.arpa [77.107.128.18]
  3    11 ms    11 ms    12 ms  abr01v9.tn3.o-bit.net [77.107.129.49]
  4    12 ms    12 ms    11 ms  252.128.107.77.in-addr.arpa [77.107.128.252]
  5    12 ms    12 ms    12 ms  cr02x.tn3.o-bit.net [77.107.128.122]
  6    12 ms    13 ms    13 ms  te2-3.cr05.hx2.bb.gxn.net [193.203.5.14]
  7    13 ms    12 ms    13 ms  vl3952.cr05.tn5.bb.gxn.net [62.72.137.9]
  8    12 ms    12 ms    12 ms  ge1-0.ar2.lon2.gblx.net [195.66.224.112]
  9    21 ms    21 ms    21 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]
 10     *        *        *     Request timed out.
etc
 30     *        *        *     Request timed out.

Trace complete.


 Any advice much appreciated.

[BenJ]

Hi Charlesr

Looking at your details, I can’t see anything wrong here. What is your external IP address?

I've checked Vivaciti broadband, and they appear to route data through the USA which may be causing this issue. If you can confirm your external IP range, I can look to get this unblocked for you.

I have resync’d your Sure Signal box to see if this is also causing the issue, if you can perform a factory reset and let me know how this goes. 

 To factory reset your Sure Signal box:

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
•  Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.

Thanks

BenJ
eForum Team 

[charlesr]

Thanks BenJ

My IP is static on

I've done a factory reset - I'll update with success or fail later.

[charlesr]

No joy with the factory reset (back to solid red light only).

[Lee]

Hi there charlesr,

I can see Ben has requested for confirmation the IP range is on our whitelist.

We've yet to have a reply but I'll update the thread once I have more information for you.

Cheers,

Lee

eForum Team

[HamiltonKerr]

Hi, we've had a SureSignal running quite happily since April. About 2 weeks ago it stopped working, could this be related to recent upgrades? I would be grateful of any helkp to get this resolved.

Currently I only have a steady power light on, it is one of the newer SureSignal boxes, serial: 40110415649

I have worked through all your troubleshooting steps and cannot find a problem from this end. The Port Forwarding on our Netgear DG834 was working and the networking setup has not changed. Our ISP, IDNetworks has not changed. The only thing that seems may have changed it the planned upgrades.

Thanks for any help,

Eike