Vodafone Sure Signal

[Lee]

Hey guys,

The Sure Signal issue which was affecting a number of customers has now been resolved. If your Sure Signal still isn't up and running, it's likely that you weren't affected by that specific issue, and we'll be happy to help you get your unit working as soon as possible. Just post in this thread to let us know and we'll take it from there.

Thank you for your patience while we rectified this issue.

Regards,

Lee

[kieronf]

Mine is still not working -

VSS IP - 192.168.1.66
VSS Serial No - 40114637289
BT Home Hub2
BT Internet

After several hours last evening flashing both white lights (after a reset), this morning it was back to just the red power light. Another reset this morning and after three hours is still going through the flashing white light show........................................................................

[Lee]

Hey kieronf,

Thanks for letting me know you're not online yet.

I've checked the VSS serial number and you've never actually connected to our servers. Could you try all the troubleshooting in the first post of this thread and let me know how you get on?

I've forced a resync for you. Prior to trying the troubleshooting, could you perform a factory reset for me?

• Hold down the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the reset button held, remove and re-insert the power lead
• When all the lights come back on or flash, release the reset button
• The VSS should come online within the hour.

If the resync hasn't worked, then as per my request, please try the troubleshooting at the start of this thread.

Cheers,

Lee

[kieronf]

Hi Lee,

I have done a reset as of this morning, all i have is two flashing lights after three or more hours.

i have followed every fix throughout this post, changed the port forwarding settings, assigned a static IP to the VSS, I've had your guys from 191 check the configuration of the router via remote access.

What would be the cause of my VSS not connecting to the server?

[Lee]

Hi kieronf,

I need you to perform the rest after the forced resync. Without this then I cannot gauge what to do next.

Cheers,

Lee

[kieronf]

Reset done at 11.04

[Apple_Fanboy]

Hi Kieron

If it isnt connecting it could indicate an issue on the line or the VPN tunnel not establishing correctly due to firewall restrictions.

I know 191 have checked the router config and that in theory it should work with the standard setting but this thread has tried something different admitadly on a HomeHub1 but it worked. May be worth trying that.

[rjt]

Hi Lee,

My Sure Signal still isn't working either. VSS Serial Number is 21224734448, and my IP address 86.11.235.110. I''m with Virgin Media, and have configured port forwarding on my SuperHub router, and assigned the VSS a static IP address. When I try to run a trace route to 212.183.133.178, it gets stuck at 85.205.166.6.

Thanks,
Ross 

[JonnyHuge]

Still nothing for me ... only the steady power light is on:

v1 SS (the one with 4 lights)

S/N 21227852643

ISP BT

VSS IP 192.168.1.106 (currently)

Router IP 86.138.101.34 (currently)

Been a user for over a year so previously all set up and working ... nothing since back end of December despite repeated resetting, checking, port forwarding etc.

Assistance would be appreciated.

[Lee]

Hi there rjt,

Thanks for your post.

Your VSS has not been active on the network in the last 15 months. We don't have an infinite number of registrations available on the network and your unit has been suspended. We need to arrange for a replacement as it's not possible to remove the 'suspended' status from your VSS.

I've sent you an email so we can expedite the replacement. Please reply and we'll be with you as soon as we can.

Cheers,

Lee

[Lee]

Hey JonnyHuge,

Thanks for posting.

I can see your VSS connected to our servers on New Years Day. If there's been no improvement then I'll need you to also perform a factory reset as described above since I've just forced a resync for you, too.

Let me know how you get on.

Cheers,

Lee

[JonnyHuge]

Cheers - will go through the steps again and post back after waiting a couple of hours.

[Carlo147]

HI,

After performing all the steps asked, my clients suresignal is still not connecting. Please can you confirm that the IP has been added to the white list ? I can post the trace route if needed.

Regards,

[Lee]

Hi Carlo147,

I can see you've also posted the same question in your other thread.

Please can we keep the conversation to the one thread as it means duplication of work, which also leads to longer waiting times for a response.

Cheers,

Lee

[kettler]

My white sytstem light is on steady now in additional to the power light however my phone won't connect. Have confirmed phone set to 3G.
sure signal version 2
serial number 40114661842
ip address 86.26.194.31

[Lee]

Hi there kettler,

Could you try the steps in this troubleshooting thread? I've linked there because the steady red light is no longer an issue for you

Cheers,

Lee

[Carlo147]

Hi

No problem Lee, could you please then answer to the other topic as the matter is quite urgent ?

Regards.

[barrymc18]

Hi Lee - Still power light only for me

I have had the VSS - SN 40112217639

I have followed the forum, assigned a static IP address to the VSS and portforwarded 50,500,4500,123,8 ports to this IP address

STILL I get the fixed red light - if I reset the VSS it comes on with the red light and flashing signal light for a while and then goes back to the fixed red light - this has not worked at all from day 1 and I am extremely fustrated with it by this stage !!

I have also completed a Trace RT as follows

C:\Documents and Settings\Administrator>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  172.24.172.33
  3     4 ms     3 ms     3 ms  172.24.172.1
  4     3 ms     3 ms     4 ms  10.108.1.1
  5     *        *        *     Request timed out.
  6     6 ms     4 ms     5 ms  10.100.6.1
  7     5 ms     4 ms     5 ms  10.109.254.1
  8     4 ms     4 ms     5 ms  10.109.254.254
  9     5 ms     4 ms     5 ms  bgp1.nwewn.com [78.155.224.1]
 10     9 ms     9 ms    10 ms  ge-6-11.car1.Dublin3.Level3.net [195.16.170.5]
 11   201 ms   203 ms   200 ms  ae-7-7.car2.Dublin1.Level3.net [4.69.148.58]
 12    14 ms   106 ms   168 ms  ae-11-11.car1.Dublin1.Level3.net [4.69.136.93]
 13    24 ms    21 ms    22 ms  ae-5-5.ebr1.London1.Level3.net [4.69.136.90]
 14    22 ms    23 ms    22 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

 15    23 ms    22 ms    21 ms  ae-1-51.edge4.London1.Level3.net [4.69.139.74]
 16    26 ms    24 ms    26 ms  195.50.122.66
 17    37 ms    36 ms    36 ms  85.205.116.6
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Lee]

Hi Carlo147,

I've already answered.

Thanks for your patience.

Lee

[fazzerme]

mine still isnt working and have done the forced reset

my details are:

Sure signal serial number 40113803775

Currently shows my IP as 82.69.111.216.