Vodafone Sure Signal

[Lee]

Good afternoon HamiltonKerr,

Many thanks for your post and a very warm welcome to the eForum.

I've performed a resync of your Sure Signal unit. Please can you do a factory reset and if there's no change perform a traceroute test?

Factory Reset

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down
• Remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in around one hour

Traceroute

• On a PC
• Click on Start and select Run
• Type CMD into the Run box and press Enter or click OK
• A black box will appear
• In this box, type 'tracert 212.183.133.177' and press Enter
• Paste the output of this command into your reply along with the results of a speedtest

Kindest regards,

Lee

eForum Team

[AmareArgentum]

Hi, I am trying to get my latest replacement VSS working. Please could you do a resynch. The serial number is 40112439258. Thanks

[Lee]

Good afternoon Amanda,

I've done the resync for you. Can you do a factory reset and let me know how you get on?

If this fails to improve things, could you do another traceroute report and speedtest please?

Cheers,

Lee

eForum Team

[charlesr]

Hello Ben / Lee / Mod team.

Any update on my whitelist check?

Have a wonderful weekend.

Charles

[MD]

Hi Mr Moderator,

I have now spent a dispropotionate amount of time on this, but with your advise have managed to get the system light to stay on now, but have no signal on my mobile?  For reference I have run the tracert again with the following data below:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Mark>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    21 ms    21 ms    20 ms  89-168-144-1.dynamic.dsl.as9105.com [89.168.144.
1]
  3    24 ms    25 ms    24 ms  xe-4-0-0.ner001.the.as13285.net [80.40.155.102]

  4    25 ms    24 ms    24 ms  80.40.155.107
  5    26 ms    25 ms    26 ms  xe-10-3-0.bragg002.log.as13285.net [80.40.155.39
]
  6    27 ms    25 ms    26 ms  xe-7-0-0.scr001.loh.as13285.net [80.40.155.62]
  7    26 ms    26 ms    26 ms  xe-4-2-0.lon25.ip4.tinet.net [77.67.64.9]
  8    26 ms    26 ms    26 ms  xe-2-1-0.lon14.ip4.tinet.net [89.149.183.182]
  9    26 ms    26 ms    26 ms  213.200.77.234
 10    37 ms    35 ms    35 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 

Can you shed any light on what i need to do now to try to get this silly thing to work.

Thanks

[sbraynor]

I am trying to get a replacement SS set up - please resync serial number 40112579509.

Thanks

Shirley

[MD]

Just a quick update to say thanks, I now have it working.  Had to reboot everything several times, but it seems to now have connected to both the internet and my phone.  What a palava, but at least its working now.  Many thanks.

[BenJ]

Hi charlesr

I've just come back into the office but haven’t had a reply back on this from our support team, so have I have chased this up for you. As soon as I have a response I will post back to you.

Hi MD

Hmm!

So you have your Sure Signal account set up with your number on it, the correct light sequence but your phone still doesn’t show signal? It sounds like the phone may not have latched to the Sure Signal box. At this point a trace route report won’t show very much as this is between the phone and the box.

Have you made sure 3G is switched on and performed a manual roam? What phone are you using?

Thanks

BenJ
eForum Team

[alanlait]

Hi. I have another posting here but as the behaviour of the Sure Signal has changed (see my second note) it now more fits the problem in this thread where it ultimately ends up with only a steady power light on, after 10 minutes.

I can add further info that my download speed (from speedtest) is around 10MB with an uplink speed of 0.8MB, which should be plenty fast enough.  The tracert to 212.183.133.177 also successully resolves to the same host as in other posts.  I'm not in front of the Sure Signal at the moment but I can post exact results later tonight if required.

I'm beginning to wonder if the unit is faulty.  I can try a factory reset tonight but I'm not expecting it to progress any further than it has on previous attempts.

Is it possible for one of the moderators to confirm whether my Sure Signal (40112556366) has ever successfully connected to the vodafone servers through either of the routers I tested with?

[AmareArgentum]

Hi Lee

Thanks for the resync. Unfortunately this has failed to resolve the issue. I have tried a factory reset and several reboots but still cannot get the SS to connect. As requested here are the results of the tracert and speed test.

http://www.speedtest.net/result/1413753924.png

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Amanda>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2    20 ms    19 ms    19 ms  213.1.113.8
  3    21 ms    22 ms    25 ms  213.1.118.46
  4    22 ms    22 ms    22 ms  213.1.78.6
  5    24 ms    23 ms    23 ms  213.1.78.252
  6    23 ms    23 ms    23 ms  213.1.79.26
  7    23 ms    23 ms    23 ms  213.1.79.85
  8    24 ms    23 ms    24 ms  87.237.20.246
  9    24 ms    23 ms    24 ms  ae1-0.lontr2.London.opentransit.net [193.251.254
.33]
 10    31 ms    35 ms    27 ms  tengige0-13-1-0.lontr1.London.opentransit.net [1
93.251.242.238]
 11    24 ms    24 ms    24 ms  81.52.179.254
 12    32 ms    33 ms    33 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Documents and Settings\Amanda>

I have also checked the log on my router for the specified ports and I can see the traffic going out but it fails to get any response.

Thanks a lot

Amanda

[HamiltonKerr]

Hi, thanks for the response, this is a site I only visit occaisionally, so it has been a few days, but still no progress with the SureSignal. I carried out a factory reset a few days ago, but still no connection. Here are the traceroute results:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.10
  2    28 ms    29 ms    28 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3    29 ms    28 ms    28 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    28 ms    28 ms    28 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  5    38 ms    28 ms    29 ms  v225.core1.lon1.he.net [216.66.86.45]
  6    29 ms    29 ms    28 ms  tengigabitethernet4-1.ar4.lon3.gblx.net [64.211.
83.45]
  7    37 ms    38 ms    39 ms  vodafone-ltd.tengigabitethernet7-1.ar6.lon3.gblx
.net [64.214.144.122]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *

etc.

Speedtest is 1MByte upload and 5MB download

The router logs used to show occaisional VPN connections being made, these no longer appear, so I assume the SS box is unable to connect. Nothing has been changed in the network setup on this side, so I am at a bit of a loss. DO you have any further suggestions please?

[MisterBee]

After waiting over a month for my replacement SS box to turn up, I decided to reconnect the old one today and what do you know? Appears to be working OK.

Needless to say, I'll be back on if it fails again.

[ianmsteele]

Hi there,

Having similar problems to other people, with no significant result!

My new SS (serial number 40112557539) never seems to connect to the Vodafone network - the power light stays a solid red colour.

So far it has been on for approx. 3 days and I've tried various things to fix it.

• Router is a Cisco 1721 on a business ADSL circuit.
• Traceroute gets most of the way to Vodafone (results below).
• I've reduced my NAT config to the bare minimum to make sure the NAT isn't interfering with it and have tried various combinations including allocating a seperate static 1 to 1 NAT for the device.
• Port forwarding is configured to make sure everything is now forwarded to the SS.
• The Access Control List has been removed from the ADSL WAN interface for testing.
• I've rebooted everything several times.

• I've also configured a wireshark session on a spanned port on the Cisco switch that it connects into, and the SS does the following:
• Broadcasts out and gets a valid DHCP address
• Successfully resolves the DNS A record for initial-ipsecrouter.vap.vodafone.co.uk
• ARPS out for the ADSL router
• Attempts to establish an ISAKMP/IKE Phase 1 connection with 212.183.133.177
• At this point, a response is never seen back from the device with IP address 212.183.133.177

My SS is showing as registered in my Business account.

Please let me know what can be tried next.

Thanks

Ian Steele

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     3 ms     3 ms  

  2    35 ms    35 ms    35 ms  lns4.uan.the.uk.murphx.net [94.30.127.75]

  3    33 ms    34 ms    34 ms  er1.uan.the.uk.murphx.net [94.30.127.65]

  4    33 ms    34 ms    34 ms  ge2-6-1.crs2.core.the.uk.murphx.net [94.30.127.233]

  5    35 ms    35 ms    70 ms  ge1-1-1.crs1.core.thn.uk.murphx.net [109.170.249.26]

  6    65 ms    34 ms    33 ms  te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]

  7   111 ms   212 ms    45 ms  ge1-0.ar2.lon2.gblx.net [195.66.224.112]

  8    44 ms    43 ms    43 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11  ^C

[Lee]

Hi there AmareArgentum,

I believe it's time we escalated this one. I think we've exhausted everything else now.

Please leave this with me and I'll get an email over to our support teams to see if there is anything else that could be causing the failure to connect.

Cheers,

Lee

eForum Team

[Lee]

Hi there HamiltonKerr,

Thanks for the update.

I've had a look at your VSS and can see the last connection to the network was about two weeks ago. The traceroute report looks great.

I've just had a look at your eForum profile and your VSS and managed to access your account from the information there. Unfortunately I only have restricted access to your type of account and therefore can only see the front page of your account. This means I cannot help any further. I was hoping to order you a replacement VSS but I'm afraid you'll need to contact your account manager to process this.

Kindest regards,

Lee

eForum Team

[Lee]

Hi MisterBee,

I'm really sorry; at the time of arranging the exchange we had no idea of the stock shortage. It's great to see you're back online though

Cheers,

Lee

eForum Team

[Lee]

Hi ianmsteele,

Thanks for your post.

I've had a look at your Sure Signal and can see it only registered at 3.50pm this afternoon.

Please allow up to 24 hours for the unit to configure fully.

Let me know how it is this time tomorrow.

Cheers,

Lee

eForum Team

[Mikebert4]

Hi there Mods,

Same problem as the rest of the guys(and girls) here..

full details over at this thread, but In summary:

Serial number: 40112577685

Status: active

tracert:

C:\Users\Mike>tracert initial-ipsecrouter.vap.vodafone.co.uk

Tracing route to initial-ipsecrouter.vap.vodafone.co.uk [212.183.133.178]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  www.routerlogin.com [192.168.0.1]
  2    34 ms    34 ms    33 ms  lo0-central2.pcl-ag08.plus.net [195.166.130.71]
  3    34 ms    33 ms    33 ms  gi7-11-882.pcl-gw02.plus.net [84.93.255.43]
  4    33 ms    33 ms    32 ms  195.50.122.129
  5    32 ms    34 ms    33 ms  ae-2-52.edge3.London1.Level3.net [4.69.139.105]
  6    33 ms    33 ms    34 ms  ge5-3-0-1000M.ar2.LON3.gblx.net [208.50.13.193]
  7    42 ms    43 ms    43 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]
  8     *        *        *     Request timed out.

[ianmsteele]

Hi Lee.

Thanks for your response.
Out of desperation I deleted and then re-registered the ss this afternoon.

I'll wait until after the weekend and report back.

Would you expect to see any packets back at all even if to reject the connection?

Thanks

Ian

[AmareArgentum]

Thanks Lee. I will wait to hear from you.

regards

Amanda