@ cjm1979
Its a bit to suspend the updates
From (10th May), we're going to be rolling out a firmware update to all active Sure Signals.
The update will implement various changes made on our servers to enhance the service.
The updates will be rolled out in phases overnight throughout May and June and your device will be offline for no more than a couple of hours during the update.
And this is when the problems started!
And cjm1979 the problem is not with your isp trust me!
Hi guys,
Thank you all for posting. In regards to the issue we've seen reported on the forum, it has been looked into by our Sure Signal engineers, and they've not found any specific problems at their end. The likely cause of the issue is that some Sure Signals haven't reconnected to the network correctly since the Planned Maintenance. In the majority of cases, a resync done at our end has brought these Sure Signals back to life.
stef73, SeanGlasspool,bingreed,thiskey, I've forced a resync on your devices now. If you do encounter any further issues, then please let me know.
DemonAdmin, you issue sounds different to everyone elses, so I've sent you an email. If you reply with all the details then we'll be in touch as soon as we can.
cjm1979, your Sure Signal has already been resynced, so if you're still experiencing issues we're going to need to look at it closer for you. If you reply with all the details then we'll be in touch as soon as we can.
Digicom, I'm aware that your Sure Signal has already been replaced and a resync has been done. We already have your details on email, so they've been passed onto our Sure Signal engineers for further investigation.
George
eForum Team
