Vodafone Sure Signal

[SeanGlasspool]

power light is just flashing now. been like it for 2 days.

[cjm1979]

Thanks for the phone call today George. Ill let you know if the new one works when i try it tomorrow.

Just an after thought but should my tracepath test look different to the others that said timeout if its the suresignal box and not Voda's end or have the engineers done something to sort that?

[sylv]

HI

Still waiting for a response to y request for help.  Been a week now, still only got power light flashing. Serial number 21229058801. 

Sure signal does not work, reset does not work, troubleshooters do not work.

Is this ever goning to get resolved!!!!!!!!!!!!!!!!

Thanks

[Lee]

Hi sylv,

I've just responded to your post here.

Hi Digicom,

I've seen no such communication, I'm afraid.

Cheers,

Lee

eForum Team

[Lee]

Hi there SeanGlasspool,

Many thanks for your post. Unfortunately, the symptoms you describe indicate there is no internet connection found.

Please would you refer to page one of this thread and let me know what happens after you've performed all the troubleshooting steps?

@cjm1979,

I'm unable to answer this right now so I'll pass on your comments to George.

Cheers all,

Lee

eForum Team

[Digicom]

Thanks Lee
I thought as much so  the supervisors are telling customers a pack of lies now!
Whatever next

[SeanGlasspool]

I have completed all the steps for goodness sake!!!

Our office network is run via a watchguard x750e

The suresignal has been working fine until (now over a week) ago.

It has an IP from DHCP and is a reserved address.

please stop fobbing us off!!!!!!

[Digicom]

Update!

Suresignal has just started to boot up as normal, first the signal and calls logts flashed for few minutes, now just the signal light is flashing so lets hope it works shortly.

I will update this post when i know more

Regards

Digi

[julian123]

 Hello

My SureSignal has worked OK for a couple of months until about a week ago when only the power light has been on.

The lights at the back of the SureSiganl and on the router show there is an electrical connection between them.

I have done all the things suggested, except the IP address/configuration stuff as I don't know where to start.

My router is a ZyXel Presige 600 series, model No P-660HW-T1.

My ISP is TalkTalk and my SureSignal serial number is 40110505068.

Thanks for your assistance.

Regards, Julian

[Glenblue]

Hi I just want to check on the setting up of the IP address in my router as I already have the Inbound Services rule setup for the IP range of 212.183.133.181- 212.183.133.182, do I need to extend this to start at 212.183.133.177

And do I also need to have the rule for the other IP address ranges 212.183.131.128 - 212.183.131.191.

Just so you know I have just swapped out the older type Sure signal box for this new one as the old one was broken, and spoke to your help desk who told me as the old was already registered I did not need to do it again for the new one is that correct?

[Digicom]

Update

Just to update you again that 1 of the 2 suresignals are now fully working

So will have to wait and see if other suresignal also comes online aswell and will keep you updated

Kind Regards

Digi

[Digicom]

Second unit has also synced and locked within minutes and is fully working now
Kind Regards
Digi

[Lee]

Hi SeanGlasspool,

I've just answered your query in this thread.

Cheers,

Lee

eForum Team

[Lee]

Hey julian123,

I've just forced a resync of your Sure Signal unit.

Please let me know if this improves things for you in the next 24 hours or so.

Cheers,

Lee

eForum Team

[Lee]

Hi Glenblue,

I'm really sorry, but you will indeed need to register your new Sure Signal unit. I will make sure this is fed back.

Cheers,

Lee

eForum Team

[cjm1979]

Just to say that my replacement sure signal came today and it is now working. After reregistering i had to call 191 for a resync as a reset wouldnt get it going. Took a couple of hours but now seems fine.
In the end the update they sent out bricked my suresignal but after getting fobbed off with ###### answers from 191 the Forum team sorted it.
Thanks guys.

[rosesmith]

It would appear that some people are getting sorted now.  What I can't understand is why the eforum team seam to be helping some and not others.  I posted on here on Sunday and received no help from them.  With the help of the 191 Technical team I am now further away from getting fixed then when I started as I now have a second hand replacement box (they collected my original one when they delivered this pile of crap!) which does not work as it is registered to someone else.  Despite the promise of a replacement for this one today - this has not been done and I am now being told that my second replacement will not be delivered until tuesday.  This I am also told is a second hand unit - so could be older than my orginal which was only a couple of months old, also this might not work when I try to connect it.

I really do think that Vodafone have handled this situation diabolically.

[Lee]

Hi rosesmith,

Please accept my sincerest apologies that your thread has been so far overlooked.

I've been through our notifications and can't see a single one for any of your posts.

I can see the original serial number you supplied is no longer registered and that you are awaiting a replacement on Tuesday of next week after having taking delivery of a second hand unit and arranging a further replacement.

Would you be able to let me know how you get on with the newest replacement?

Also, could you let me know the serial number of the unit you have in your posession right now?

Cheers,

Lee

eForum Team

[rosesmith]

Hi Lee

The serial number of the one I have at the moment is: 21196903849

This one I cannot register as it has not been de-registered by the previous owner and I was told yesterday by the 191 team that they were unable to do this.  Maybe if you could do this I might actually be able to get this one working and possibly get some service back sooner.

Hope you can help

Many thanks

Rose

[Lee]

Hi rosesmith,

I've just checked and that unit is indeed still registered and I'm unable to de-register it without the express consent of the current owner.

It's a shame really because I'd love nothing more than to be able to get you up and running as soon as possible ;(

Let me know how you get on with the second replacement.

Cheers again,

Lee

eForum Team