26-05-2011 11:33 AM - edited 26-05-2011 11:35 AM
Thanks for the phone call today George. Ill let you know if the new one works when i try it tomorrow.
Just an after thought but should my tracepath test look different to the others that said timeout if its the suresignal box and not Voda's end or have the engineers done something to sort that?
26-05-2011 03:40 PM
Still waiting for a response to y request for help. Been a week now, still only got power light flashing. Serial number 21229058801.
Sure signal does not work, reset does not work, troubleshooters do not work.
Is this ever goning to get resolved!!!!!!!!!!!!!!!!
26-05-2011 08:50 PM
Hi there SeanGlasspool,
Many thanks for your post. Unfortunately, the symptoms you describe indicate there is no internet connection found.
Please would you refer to page one of this thread and let me know what happens after you've performed all the troubleshooting steps?
I'm unable to answer this right now so I'll pass on your comments to George.
27-05-2011 09:59 AM
I have completed all the steps for goodness sake!!!
Our office network is run via a watchguard x750e
The suresignal has been working fine until (now over a week) ago.
It has an IP from DHCP and is a reserved address.
please stop fobbing us off!!!!!!
27-05-2011 02:12 PM
Suresignal has just started to boot up as normal, first the signal and calls logts flashed for few minutes, now just the signal light is flashing so lets hope it works shortly.
I will update this post when i know more
27-05-2011 02:21 PM
My SureSignal has worked OK for a couple of months until about a week ago when only the power light has been on.
The lights at the back of the SureSiganl and on the router show there is an electrical connection between them.
I have done all the things suggested, except the IP address/configuration stuff as I don't know where to start.
My router is a ZyXel Presige 600 series, model No P-660HW-T1.
My ISP is TalkTalk and my SureSignal serial number is 40110505068.
Thanks for your assistance.
27-05-2011 03:37 PM
Hi I just want to check on the setting up of the IP address in my router as I already have the Inbound Services rule setup for the IP range of 184.108.40.206- 220.127.116.11, do I need to extend this to start at 18.104.22.168
And do I also need to have the rule for the other IP address ranges 22.214.171.124 - 126.96.36.199.
Just so you know I have just swapped out the older type Sure signal box for this new one as the old one was broken, and spoke to your help desk who told me as the old was already registered I did not need to do it again for the new one is that correct?
27-05-2011 03:55 PM
Just to update you again that 1 of the 2 suresignals are now fully working
So will have to wait and see if other suresignal also comes online aswell and will keep you updated
27-05-2011 07:48 PM - edited 27-05-2011 09:22 PM
27-05-2011 08:08 PM
In the end the update they sent out bricked my suresignal but after getting fobbed off with ###### answers from 191 the Forum team sorted it.
27-05-2011 08:17 PM
It would appear that some people are getting sorted now. What I can't understand is why the eforum team seam to be helping some and not others. I posted on here on Sunday and received no help from them. With the help of the 191 Technical team I am now further away from getting fixed then when I started as I now have a second hand replacement box (they collected my original one when they delivered this pile of crap!) which does not work as it is registered to someone else. Despite the promise of a replacement for this one today - this has not been done and I am now being told that my second replacement will not be delivered until tuesday. This I am also told is a second hand unit - so could be older than my orginal which was only a couple of months old, also this might not work when I try to connect it.
I really do think that Vodafone have handled this situation diabolically.
27-05-2011 08:32 PM
Please accept my sincerest apologies that your thread has been so far overlooked.
I've been through our notifications and can't see a single one for any of your posts.
I can see the original serial number you supplied is no longer registered and that you are awaiting a replacement on Tuesday of next week after having taking delivery of a second hand unit and arranging a further replacement.
Would you be able to let me know how you get on with the newest replacement?
Also, could you let me know the serial number of the unit you have in your posession right now?
27-05-2011 09:07 PM
The serial number of the one I have at the moment is: 21196903849
This one I cannot register as it has not been de-registered by the previous owner and I was told yesterday by the 191 team that they were unable to do this. Maybe if you could do this I might actually be able to get this one working and possibly get some service back sooner.
Hope you can help
27-05-2011 09:12 PM
I've just checked and that unit is indeed still registered and I'm unable to de-register it without the express consent of the current owner.
It's a shame really because I'd love nothing more than to be able to get you up and running as soon as possible ;(
Let me know how you get on with the second replacement.